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Get help with NAD-2000 series errors

Troubleshoot a specific error message for your Wi-Fi gateway.


ArticleDETAILED STEPS

NAD-2402, NAD-2403, or NAD-2701 error message

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Make sure all AT&T cables are securely connected.
  3. If you have AT&T Fiber, unplug your Fiber box’s power supply from the wall for 10 seconds and then plug it back in.
  4. Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
  5. Watch the broadband or service light. If you see:
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NAD-2507S error message

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Make sure all AT&T cables are securely connected.
  3. Pull out the SFP module and carefully reinsert it into the gateway. Also confirm that the module installed in your gateway is the one that came with it.
  4. Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
  5. Watch the broadband or service light. If you see:
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NAD-2901 or NAD-2902 error message

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Make sure all AT&T cables are securely connected.
    •  Verify any device connected to your phone line has a DSL filter and is securely connected.
    •  Confirm the green data cable connects the filter to the broadband gateway port.
    •  Check to make sure the phone port goes to the phone line, and the DSL line goes into the DSL filter.
    •  Revert any recent change to your wires, splitters, or faceplates. Or, check out different service options.
  3. Confirm the advanced gateway setting (Broadband, then Configuration, then Broadband Override) is set to Auto. Or, if you have a 5268AC gateway, go to Settings, then Broadband, then Link Configuration and see if it’s set to Automatic Ethernet/DSL.
  4. Press and release the red Reset button on the back of your gateway to reboot it. This can take up to 10 minutes.
  5. Watch the broadband or service light. If you see:
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