Making 911 emergency calls

Phone includes 911 calling capability with working service.

911 calls with Phone

Calls to 911 with digital phone service are made exactly like those using traditional phone service.  However, since Phone is a Voice over Internet Protocol (VoIP) service, during power outages, you will not be able to call 911 for emergency service unless you have purchased a home battery backup system.

Dialing 911 with digital phone versus traditional service
Conditions911 with Phone911 with Traditional Service
Does the 911 dispatcher know your address?YesYes
Is your 911 call answered by a local 911 dispatcher?YesYes
If your power goes out911 service is available if you have battery backup power911 service is available if your telephone does not require electricity
If your broadband network goes downNo serviceService available

Note: Some state and local agencies require VoIP providers to collect a fee for 911 calling capability. If you live in an area where fees are required, those fees will be added to your monthly bill.

Additional Information

Phone and TV Terms of Service
Get additional information regarding 911 calling service with Phone.

Learn about battery backup
Get important information on battery backup power for your Wi-Fi gateway.

Last updated: December 7, 2022

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