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Set up voicemail and record a greeting

Find out how to set up your digital phone voicemail box and record a personalized greeting.


How to set up voicemail and record a greeting

Set up from your home phone

  1. Dial *98 from your home phone.
  2. Choose a Personal Identification Number (PIN) between 6 and 10 digits long.
    • Enter your PIN followed by the # sign.
    • Re-enter your PIN followed by the # sign.
  3. Follow the instructions and set up your 8-digit authentication code.
  4. When prompted, say your name after the tone and press #.
    • To save as your greeting, press 1.
    • To record again, press 2.
  5. Follow the prompts to record a personal greeting or to use a pre-recorded system greeting.

Your mailbox is now ready to use. The authentication code can be used if you forget your PIN or anytime you need to reset your PIN.

Set up from your online account

  1. Go to the Voicemail Setup Wizard.
  2. From the Setup Wizard page, select Next.
  3. From the Voice Mailbox Type page, select Generic Voice Mailbox > Next.
  4. On the Phone Line Names screen, assign your phone number a name. If you have multiple phone numbers, assign each of them a name.
  5. From the Assign Members to Phone Numbers section, select the desired Member ID.
  6. In the Create Mailbox PIN section, create a 6 to 10-digit PIN and select Save.

: You may need your PIN in the future. Keep your PIN in a secure place.

Pocket guide

Download our voicemail pocket guide (PDF, 68KB) for easy reference.

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