AT&T Mark the Spot

Use the AT&T Mark the Spot app to report dropped calls, network issues, and receive network improvement notifications.

DETAILED STEPS

Report dropped calls and network issues

Before you begin

Download the Mark the Spot app
Visit your smartphone application store to download AT&T Mark the Spot:

Use the AT&T Mark the Spot app to provide feedback on your network experience
AT&T utilizes this feedback to better target network optimization and enhancements. Problems are clustered together to highlight areas for investigation.

Note: No immediate follow-up action is performed by AT&T on Mark the Spot reports.

Main steps

Use AT&T Mark the Spot to report issue
To report a dropped call or network issue:

Open the AT&T Mark the Spot app on your device.
Select Where Did It Happen.
Select What Happened.
Select Where Were You.
Select Submit.
If you’re unable to connect to the network, Save your report.
Saved reports display as a red pin on the map.
When your device connects to the network, submit your report.
You get a free text message when we receive your report.

Additional information

AT&T Mark the Spot features
Additional application features include:

Network News - Updates on network improvements where you filed reports or saved ZIP Codes.
Tips/Optimize - Tips to optimize performance on your device.
Feedback - Give us suggestions for future enhancements.
AT&T Wi-Fi - Find AT&T Wi-Fi Hot Spots.

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Looking for more info?

Get help with dropped calls or wireless network issues

Learn how we're improving our network

Connect to AT&T Hot Spots or public Wi-Fi

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