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User permissions for your wireless account

You or someone you authorize can manage your account online, at an AT&T store, or by phone. Ability to manage your account depends on who and where.

ArticleDETAILED INFO

Who can do what on wireless accounts

Check out this table to see who can perform tasks on wireless accounts. Be aware that:
  • Some links take you straight to the task after you sign in.
  • Other links take you to info about the task.
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Permissions table

 TaskPrimary access
(online 1)		Secondary access
(online 1)		Retail authorized user
(in store)		Authenticated caller
(on phone)
User permissions      
Account access   Add or remove a retail authorized user XX   
Change a wireless account security passcode X X   
Add or remove a person's secondary online access X    
Plans & service         Add new lines of service, including entering into an installment agreement2 or a service commitment X X X X 
Perform upgrades, including entering into an installment agreement2 or a new service commitment on existing lines X X X X 
Compare & change plans X X X X 
Add or remove features  X  X X X 
Change wireless number X  X  X  X  
Suspend service for a lost or stolen device X  X  X  X  
Restore service for a lost or stolen device X  X  X X
Cancel service   X X 
Billing, payments & usage          Make payments X X X X 
Sign up for AutoPay X X X X 
Sign up for paperless billing X X X X 
Transfer billing responsibility X X   
Accept billing responsibility X X   
Get total account balance X X X X 
Get payment history X X X X 
Get talk & data usage details X X X X 
View & print reports on usage & trends X X   
Contact info   Change billing address or contact phone number X X  X 
Add or update email addresses for account notifications X X X X 
Opt in or out of certain automated messaging X X X X 

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Quick answer
FREQUENTLY ASKED QUESTIONS
Who can manage my wireless account?
How do I change who can access my wireless account?

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Review security options for AT&T accounts

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