Learn about user permissions for your wireless account

You or someone you authorize can manage your wireless account online, at one of our stores, or by phone. Permissions vary by user.

DETAILED INFO

What you can do with a wireless account

Review the table to better understand who can set up, view, and modify wireless accounts. Be aware that:

	Task	Primary access (online ¹)	Secondary access (online ¹)	Retail authorized user (in store)	Authenticated caller (on phone)
User permissions
Account access	Add or remove a retail authorized user	X	X
	Change a wireless account security passcode	X	X
	Add or remove a person's secondary online access	X
Plans & service	Add new lines of service, including starting an installment plan² or a service commitment	X	X	X	X
	Perform upgrades, including adding an installment plan² or a new service commitment on existing lines	X	X	X	X
	Compare & change plans	X	X	X	X
	Add AT&T Internet or AT&T Phone service to your account	X		X
	Manage add-ons	X	X	X	X
	Change wireless number	X	X	X	X
	Suspend service for a lost or stolen device	X	X	X	X
	Restore service for a lost or stolen device	X	X	X	X
	Cancel service			X	X
Billing, payments & usage	Make payments	X	X	X	X
	Sign up for AutoPay	X	X	X	X
	Sign up for paperless billing	X	X	X	X
	Transfer billing responsibility	X	X
	Accept billing responsibility	X	X
	Get total account balance	X	X	X	X
	Get payment history	X	X	X	X
	Get talk & data usage details	X	X	X	X
	View & print reports on usage & trends	X	X
Contact info	Change billing address or contact phone number	X	X		X
	Add or update email addresses for account notifications	X	X	X	X
	Opt in or out of certain automated messaging	X	X	X	X