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Learn about user permissions for your wireless account

You or someone you authorize can manage your wireless account online, at one of our stores, or by phone. Permissions vary by user.


See the different access levels for wireless accounts

Review the table to better understand who can set up, view, and modify wireless accounts. Be aware that:
  • Some links in the table take you straight to the specified task.
  • Other links will give you more info about the task.

Permissions table

 TaskPrimary access
Secondary access
Retail authorized user
(in store)
Authenticated caller
(on phone)
User permissions      
Account access   Add or remove a Retail Authorized User YesYes  
Change a wireless account security passcode YesYes  
Add or remove a person's secondary online access Yes   
Plans & service         Add new lines of service, including starting an installment plan,2 or a service commitment YesYesYesYes
Upgrade, including adding an installment plan,2 or a new service commitment on existing linesYesYesYesYes
Compare and change plans YesYesYesYes
Add AT&T Internet or AT&T Phone service to your accountYes Yes 
Manage add-onsYes  YesYesYes
Change wireless number Yes  YesYesYes
Suspend service for a lost or stolen device YesYesYesYes
Restore service for a lost or stolen device YesYes YesYes
Cancel service   YesYes
Billing, payments & usage          Make payments YesYesYesYes
Sign up for AutoPay YesYesYes Yes
Sign up for paperless billing YesYesYesYes
Transfer billing responsibility YesYes   
Accept billing responsibility YesYes  
Get total account balance YesYesYesYes
Get payment history YesYesYesYes
Get talk & data usage details YesYesYesYes
View & print reports on usage & trends YesYes  
Contact info   Change billing address or contact phone number YesYes Yes
Add or update email addresses for account notifications YesYesYes Yes
Opt in or out of certain automated messaging Yes YesYesYes

See all important details
Quick answer

Who can manage my wireless account?

How do I change who can access my wireless account?

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