Have an older SIM or one you didn’t get from us? Or did you move an active SIM to a new device? If so, you’ll want to check the SIM number to make sure it’s compatible with our 4G service.
- You can find the SIM number on the credit card–sized SIM holder and on the SIM card itself.
- If your SIM card is active, be sure to turn off your device before removing it.
A compatible SIM or eSIM card will display 25
, or 28
in the ninth and tenth digits spots. For example, 8901410327
An incompatible SIM will display 21
, or 24
in the ninth and tenth digit spots. For example, 8901410324
9999999999. Have an incompatible SIM card? You’ll have to get a new one for 4G.
Learn how to replace a SIM card