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Use web & app filters in AT&T Secure Family

Learn how to block web content or apps that aren't age-appropriate on your child’s device with the Secure Family app.


ArticleINSTRUCTIONS & INFO

Help your children surf the internet safely

With the AT&T Secure Family and Secure Family Companion apps, you can control what your children access on the internet. Keep in mind, these settings only work if you pair the parent and child devices.

Learn more about AT&T Secure Family

Block apps and websites

Enter specific websites and apps to block. Or, with a single tap, limit what your child can see by category. Select from categories like:
  • Objectionable
  • Social media
  • Messaging
  • Games
  • Video
  • Malware
Alert: As of February 13, 2020, Secure Family can no longer block What’s App, Telegram, and Tango. The app developers of these apps came up with roadblocks to prevent parents from controlling their children’s web and app use. We’re working hard to find ways around these roadblocks.

Heads up: Blocking Facebook, Facebook Messenger, or Instagram, will block all 3 apps. That’s because they are all owned by Facebook and use the same technical resources.

Filter content

Use age-appropriate settings to filter the types of content available to your child. Choose from 4 default filters:
  • High (11 years old and younger) blocks objectionable content, like violence, sexual content, drugs, alcohol, gambling, and more.
  • Medium (between 12 and 16 years old) blocks objectionable content and mature social media, like Snapchat, Tumblr, Whisper, and After School.
  • Low (17 years or older) blocks objectionable content.
  • None (18 years or older, or for users who don’t need content filters) doesn’t include any content filters.

You can also customize filters. Add specific websites that you want your child to see or move apps or websites between the blocked and the trusted lists. See examples of the app’s filtering screens (PDF, 895KB)

Customize available apps and sites

Fine-tune settings for filters and categories by manually blocking or allowing specific sites and apps. From the parent app:
  1. Select the child from the list of family members.
  2. Scroll down and tap Content Filters.
  3. Choose Add a website.
  4. Select Blocked or Trusted.
  5. Tap Block a website or Trust a website.
  6. Enter the website you want to block or add, and tap Save.
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App or content purchase restrictions

Remove access to the Google PlayTM Store to prevent children from making purchases. From the parent app:
  1. Select the child from the list of family members.
  2. Scroll down and tap Content Filters.
  3. Select Downloads.
  4. Toggle ON to block Google Play Store.
  5. Tap Save.

While you can't use Secure Family to prevent purchases billed through AT&T, you can go to myAT&T to block those purchases if you have an AT&T wireless account. Once you’re in myAT&T:
  1. Go to My wireless, then My devices and add-ons.
  2. Select the family member’s device, then Manage device and add-ons.
  3. Go to My current add-ons and select Purchase Blocker.
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Quick answer
FREQUENTLY ASKED QUESTIONS

How do I clear content filters with the Secure Family app?

Can I still locate my child with Secure Family if I select No Filters?

Can I prevent someone from removing the Secure Family Companion app?

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