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Remove AT&T Personal Cloud and your personal data

Learn how to cancel your trial or subscription. Plus, get important info about removing your data and what to do before you cancel.

What to do before you cancel

Download any personal data content you want to keep. Once you cancel your subscription, your AT&T Personal Cloud content will be permanently deleted after 30 days.

Service cancellation info

Android devices

You can cancel your AT&T Personal Cloud subscription1 directly. Here’s how:

AT&T Personal Cloud app

  1. Open the Personal Cloud app and tap the Profile icon.
  2. Select My Account, and then select cancel reason from the dropdown menu.
  3. Choose Delete Account. When asked, confirm that you want to delete your account.
  4. Enter your AT&T ID and password and tap My add-ons.
  5. Select Personal Cloud, and then Remove add-on.

AT&T app or website

Cancel by changing or removing your wireless add-ons.

FYI: Did you previously have an iPhone® and subscribe to AT&T Personal Cloud through the Apple® App Store®? To avoid any future charges, visit the App Store to cancel your Personal Cloud account.

Apple devices

If you subscribed from the:

Apple App store

Cancel your service there. Here’s how:

  1. Go to iOS Settings.
  2. Select your name or Apple ID.
  3. Select Subscriptions and look for AT&T Personal Cloud.
  4. Select Cancel subscription and follow the prompts.

AT&T app or website

Cancel by changing or removing your wireless add-ons.

See all important details

Last updated: February 9, 2026

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