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Manage AT&T Personal Cloud content

Find out how to download, delete, restore, and transfer content with your iPhone or Android phone. Plus, learn how to check your available storage.

DETAILED STEPS

Download individual files from the cloud

  1. Open the AT&T Personal Cloud app.1
  2. Choose the song, picture, or message you want to download by long-pressing the file name.
  3. Tap Download.

Restore cloud content to your phone

  1. Open the AT&T Personal Cloud app.
  2. Tap the menu (3 lines), then choose Settings Gear icon.
  3. Choose Tools, then Content Restore.
  4. Tap the content category to restore. 
    • Have an iPhone? You can restore photos, videos, and contacts.
    • Have an Android phone? You can restore photos, videos, contacts, music, documents, messages, and call logs.
  5. Select Restore.

Transfer content from the cloud

First steps
  1. Sign in to your AT&T Personal Cloud account.
  2. Check to see if the AT&T Personal Cloud app is preloaded on your Android device. If it’s not, download it from App Store or Google Play.

On your old device
  1. Open the app, then tap Settings.
  2. Select the content types to back up.
  3. If you back up before transferring your content to your new device, wait until you see a backup complete message.

On your new device
  1. Open the app.
  2. Tap the menu (3 lines), then choose SettingsGear icon.
  3. Choose Tools, then Content Restore.
  4. Tap the content category to restore.
    • Have an iPhone? You can restore photos, videos, and contacts.
    • Have an Android phone? You can restore photos, videos, contacts, music, documents, messages, and call logs.
  5. Select Restore.

See all important details
Quick answer
FREQUENTLY ASKED QUESTIONS
How do I delete cloud files from my phone?
How do I check, add, or remove storage to AT&T Personal Cloud?
How do I update my backup settings for AT&T Personal Cloud?
Last updated: November 24, 2020

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