ADDING A NEW DEVICE
Customize your phone
Shop and purchase
- 1. Pick your device
- 2. Customize your phone
- 3. Choose your plan
- 4. Get add-ons
- 5. Review your cart
Checkout
Checkout
Pantech Impact
This Pantech Impact (TM) is no longer available.
Reviews
Rating snapshot
Select a row below to filter reviews
5 starsstars
235
235 reviews with 5 stars.
4 starsstars
153
153 reviews with 4 stars.
3 starsstars
109
109 reviews with 3 stars.
2 starsstars
85
85 reviews with 2 stars.
1 starstars
79
79 reviews with 1 star.
Overall Rating
3.6
417 out of 661 (63%) reviewers recommend this product
Review this Product
Select to rate the item with 1 star. This action will open submission form.
Select to rate the item with 2 stars. This action will open submission form.
Select to rate the item with 3 stars. This action will open submission form.
Select to rate the item with 4 stars. This action will open submission form.
Select to rate the item with 5 stars. This action will open submission form.
Adding a review will require a valid email for verification
Summary of Reviews
AI-generated from customer ratings & reviews, and may include incentivized reviews.
- The device has a durable design that can withstand drops and water damage, and the QWERTY keyboard is easy to use.
- The camera takes decent photos, and the battery life is good.
Show more
Helpful?
Thank you for your feedback
Your insights help us improve!
You can type a maximum of 250 characters.
0/250 maximum
Average customer ratings
Design
Design, 3.7 out of 53.7
Features
Features, 3.6 out of 53.6
Most helpful favorable review
5 out of 5 stars.
Perfect for me!
16 years ago
When I first got the phone, it was a little hard to take pictures but I got used to putting my finger in a way that it didn't cover the lense. I am thirteen and this phone is absolutely perfect for me. The keyboard is big and so are the keys, so it's perfect for text messaging. The texts show up in conversation form, so it's really easy to see a conversation you had with someone without having to switch back and forth between inbox and sent messages. I have lots of ringtones and videos and my memory gets full at about 350 pictures. The front keys are touch keys. They vibrate, but you can make it so it doesn't vibrate. The pictures do not have zoom, but the videos do... You can zoom in on a picture after you've taken it though. There are also convenient shortcuts, like when you press the up button, it goes right to creating a message. This phone is very durable. I have dropped it in two parking lots and it still works perfectly! The lense did get cracked, but you can't tell when taking pictures. I would recommend this phone to anyone. (the pink is cute for a girl)
877 people found this helpful
Show Reviews:
Most helpful critical review
3 out of 5 stars.
Terrible priorities in memory space.
16 years ago
First of all, I am a teenager who spent several weeks carefully looking through AT&Ts upgrading options for a nicely structured phone that allows for easy text messaging (a QWERTY keypad and conversation style settings) and the Pantech Impact was easily the best phone for the choosing, being a free upgrade with great reviews.
To make myself clear, I have owned this phone for about a week and I plan to return it.
Battery power is not very impressive, given that after a somewhat more busy day of texting (to be specific, 9 hours, 3 hrs and 35 minutes of which were spent texting at about 2 texts incoming per 5 minutes) the battery life had dropped from three to two bars. If you are a busy person and tend to call/text/use the web a lot, this is not the phone for you. Structure is very nice, quite sturdy but with a touchscreen face that will scratch easily. Navigation is easy to handle (although this could depend on who you are) and the phone only froze once- in a week. When calling people (which I don't do much) the volume was excellent. The camera is great, albeit a little hard to maneuver if you're right handed, as most of us are, and at first you will have problems taking pictures when your right hand automatically grabs the other side of the phone, effectively blocking the lens.
What I'm concerned about, though, is the fact that everyone has neglected to talk about one problem: that a phone who claims to be great for texting has very, very little space for the text messages themselves. There is plenty of space on the phone, but apparently there is only a certain amount of it that can be taken up by messages. And by that certain amount, I mean a tiny percentage of the space.
After a half day of texting somewhat sporadically, I was horrified to find that my messages were full. I quickly deleted most of my messages, (finding out that the phone does not have the ability to mass select messages in a conversation, making one have to delete messages one by one) and made sure to delete messages consciously after finishing a conversation.
Which was why I was horrified to find, once again, that today my messages were full. Again.
After buying a micro sd card and then googling solutions, I found that Pantech did give solutions to this- in a PC suite that allows people to load their messages that they want to save onto their PCs. However, I own a MAC and therefore cannot use this.
Which brings me to the conclusion: Pantech should not list this phone as perfect for messaging when it completely neglects to give people enough space in the phone's memory to let people freely converse without worrying about reaching the limit. That is a basic problem and I will not tolerate it. I am returning this phone tomorrow and I hope that Pantech will clear this up soon.
31 people found this helpful
Show Reviews:
Filter Reviews
- texting
- satisfaction
- keyboard
- ease of use
- camera
- display
- touchscreen
- large
Filters
Sort by
Most recent
1 to 4 of 661 reviews .
1 – 4 of 661 reviews
1 out of 5 stars.
Not Worth It
14 years ago
I guess this phone's ok. I've dropped it so many times and it still works perfectly fine! But i have many problems with this phone. First it goes so slow and no matter where I'm at to use the web, music, ect it goes super slow! Second, when I first got it I could open and send picture messages and now it won't let me. Third, you can't have a texting signature! Fourth, which is a huge one for me, when I'm taking pictures it won't let me zoom in. Fifth,the phone freezes a lot so I have to close it, wait for a second, then re-open it! Sixth, when you take a video, you can only record for 32 seconds! All I can say is it's a waste of time and it's not worth it! Honestly, I wish I could give this 0 stars!
Prosbattery life, durable, ease of use, good for texting
Conspoor navigation, volume level, limited memory, operating system, bulky/heavy, software bugs, freezes, slow
No, I do not recommend this product.
Helpful?
Features
Features, 2.0 out of 52.0
Ease of use
Ease of use, 5.0 out of 55.0
Battery life
Battery life, 4.0 out of 54.0
Display
Display, 3.0 out of 53.0
Design
Design, 4.0 out of 54.0
1 out of 5 stars.
worst.phone.ever.
14 years ago
ive had this phone for a year. LONGEST YEAR OF MY LIFE!!!!!!! this phone shuts off, the battery stinks, and if youre like me and tend to drop things a lot DO NOT GET THIS PHONE! im not just writing this to rip on AT&T but this phone is truley the worst phone ive ever had. EVER. thank the lord sweet jesus that i can upgrade in august cause i cannot wait to get rid of this thing! its been broken, and it shuts off like legit every 2 seconds. there are only 3 good things about this phone is the battery life and the keys on it. this phone is ideal for someone who only texts and doesnt do anything else. and the battery life is purty good and he speaker is ok too. other than that i warn you to NOT GET THIS PHONE!!!!!!!!!!!!!!
Prosspeaker, battery life, good for texting
Conspoor navigation, volume level, limited memory, operating system, freezes, durability
No, I do not recommend this product.
Helpful?
Features
Features, 1.0 out of 51.0
Ease of use
Ease of use, 1.0 out of 51.0
Battery life
Battery life, 5.0 out of 55.0
Display
Display, 3.0 out of 53.0
Design
Design, 2.0 out of 52.0
3 out of 5 stars.
Not Worth Buying
14 years ago
I've had this phone for about a year now, and it's bulky and annoying to carry around. It is covered in scratches and I hate it. I would suggest anything but this.
Consbattery life, limited memory, bulky/heavy, freezes, durability
No, I do not recommend this product.
Helpful?
Features
Features, 2.0 out of 52.0
Ease of use
Ease of use, 3.0 out of 53.0
Battery life
Battery life, 1.0 out of 51.0
Display
Display, 3.0 out of 53.0
Design
Design, 2.0 out of 52.0
5 out of 5 stars.
14 years ago
I had this phone for over two years. I cant tell you how many times I DROPPED the actual phone and it never broke!!! I bounced it on the concrete sending the back flying off and battery fell out...and always when I put it back together it worked! LOL Serisously. It was easy to text with and I never had any issues at all with it.
Prosgood for texting, durable
Yes, I recommend this product.
Helpful?
Features
Features, 5.0 out of 55.0
Ease of use
Ease of use, 5.0 out of 55.0
Battery life
Battery life, 5.0 out of 55.0
Display
Display, 4.0 out of 54.0
Design
Design, 4.0 out of 54.0
1 – 4 of 661 reviews
Questions
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 19 questions
Sort by
Featured questions first
Q: can u put a lock on the phone with a pin? like a temporary lock whenever u close the phone or aren't using it
14 years ago1 Answer
- A: Yes, you are able to set up a PIN on this device. Check out http://www.pantechusa.com/files/ImpactUserManualCover.pdf for instructions and the complete equipment manual. Erwin, AT&T Social Media Manager If you have any other questions please feel free to reach me at ATTErwinR@att.com I normally work M-F from 7-4pm CST14 years agoHelpful?
Q: can i download music tot his phone like an MP3 player
14 years ago1 Answer
- A: You can check out more about your device at: http://bit.ly/Aq3Bov. If you have further questions just send us an email to ATTCustomerCare@att.com. Thanks, Mollica14 years agoHelpful?
Q: Does this phone freeze a lot?
14 years ago4 Answers
- A: YES A LOTTTTTTTTTTTTTTTTTTT14 years agoHelpful?
Q: What is "standby mode" I have had my Pantech" pink " phone for a little while now. I am doing a good job figuring it out for a first time texter, but I do not understand what "standby mode" is. I have looked over my manual a few times and can not find it. I am trying to add "more shortcuts" on my screen and I am unable to do it. I know I am missing something somewhere. Can you help me?
14 years ago1 Answer
- A: I apologize for the delay in answering your question. The term standby mode simply means a low power setting that allows you to quickly access a phone's features without having to power it back up. Please feel free to contact me if you have any questions at all. -Erwin, AT&T Social Media Manager I can be reached at ATTErwinR@att.com I normally work M-F from 7-4pm CST14 years agoHelpful?
Q: If I bring my phone to a AT & T store wo would I get the numbers from my existing pone to my new phone
14 years ago2 Answers
- A: If you have a SIM card in your old phone with all your contacts (phone numbers) then yes you can easily transfer telephone numbers.14 years agoHelpful?
Q: I am due for an upgrade and like this phone, but do NOT want to change my plan - any extra charges to my account for this phone??
14 years ago1 Answer
- A: That is a great question. The Pantech Impact is not considered a PDA or Smartphone, therefore it would not require a data plan if that is what you are asking. You can find additional information regarding your device at http://bit.ly/xOqv9D. There are also additional links on the left side of the page providing various links to information on your device as well. There are also viable options for your data usage at http://bit.ly/lA7OTl if you do choose to add one in the future. I hope this helps. Thank you. AnthonyG ATTCustomercare14 years agoHelpful?
Q: is it bluetooth ready?
14 years ago1 Answer
- A: That is a great question. The Pantech Impact does come bluetooth ready. You can find additional information regarding your device and accessing the bluetooth at http://bit.ly/yqw54a. There are also additional links on the left side of the page providing various links to information on your device as well. I hope this helps. Thank you. AnthonyG ATTCustomercare14 years agoHelpful?
Q: how do i delete text messages from memory ? phone sending message does not work anymore says it is full. had already deleted from entries but somehow
14 years ago2 Answers
- A: all you do is go to "Messaging" then click "Converstaions" and then select "Options, Delete All" and your memory should be good!14 years agoHelpful?
Q: headset jack? Does it have a headset jack?
14 years ago2 Answers
- A: no14 years agoHelpful?
Q: what equip does it come with,charger?car charger
14 years ago2 Answers
- A: None, you have to get evrything except the wall charger!!14 years agoHelpful?
1 - 10 of 19 questions
