Poor Voice Quality

Poor Voice Quality

This article explains what to do if you're experiencing poor voice quality with your device.

  1. Ensure the external antenna is vertically positioned and securely connected to the WHP Base Unit.
    device 612/252934.jpg
  2. Check that all the cables to the WHP Base Unit are firmly connected.
    device 612/252937.jpg
  3. If you used a pre-existing phone cable during installation, replace it with the provided replacement cable.
    device 612/252935.jpg
  4. Relocate the WHP Base Unit to an area with better reception (usually near a window or exterior wall).
    device 612/252936.jpg
  5. Move the WHP Base Unit further away from any potential sources of electromagnetic interference, such as cordless base stations, Wi-Fi routers, and cell phones.
    device 612/252938.jpg
  6. Ensure the phone connected to the AT&T Wireless Home Phone is functioning properly.
    device 612/252939.jpg
  7. Voice quality may degrade when the AT&T Wireless Home Phone is operating on a low charge in back-up battery mode. Reconnect the AT&T Wireless Home Phone to AC power when available.
    device 612/252940.jpg

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