Device help

Find step-by-step help for your device.

Browse device topics

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Install The Back-up Battery

This article explains how to properly insert and install your device's back-up battery.

Articles

Call Features

Get familiar with calling features.

Call Forwarding

This article describes how to activate or deactivate call forwarding.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Call Waiting

Activate or deactivate the call waiting feature.

No Caller ID Name

This article explains why no caller ID name is displayed with the number.

Making A Call

Make a call by directly dialing a number.

TTY Support

This article describes how to access TTY support with your device.

Three-Way Calling

This article describes how to initiate or cancel a three-way call.

Use Call Waiting or 3-Way Calling

This article describes how to answer a call while on another call and how to make a three person conference call.

Articles

Checking The Wireless Signal

Verify a strong wireless signal is being received by your device.

Adding A 3G MicroCell

This article describes how to connect your device to a 3G MicroCell.

Flashing Red Signal Strength LED

This article explains what to do if the signal strength LED is flashing red.

Articles

In The Box

These items are in the box with your new AT&T Wireless Home Phone.

Adjusting The Volume

Raise or lower call volume.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Information

This article explains the available functions on your AT&T Wireless Home Phone.

Back-up Battery LED Is Off

This article explains what to do if the back-up battery's LED is off.

Powering The Device On/Off

This article describes how to turn the device on or off.

Articles

Connect a Phone

This article describes how to connect existing phones to the AT&T Wireless Home Phone.

Placing A Test Call

Make a test call to confirm proper set up.

Turn Device On

This article describes how to connect your device to a power source.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Articles

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

My Answering Machine Won't Pick Up Calls

This article explains what to do if your answering machine won't answer calls.

Only The Power LED Is Illuminated

This article explains what to do if only the power LED is illuminated.

Red Signal Strength LED

This article explains what to do if the signal strength LED is red.

Signal Strength Indicator Is Blinking Green

This article explains why the signal strength indicator is blinking green.

No Dial Tone

This article explains what to do when no dial tone can be heard.

I Can't Connect To My 3G MicroCell

This article explains what to do if you cannot connect to your 3G Microcell.

My Phone Doesn't Ring When A Call Comes In

This article explains what to do if your phone doesn't ring when there's an incoming call.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Poor Voice Quality

This article explains what to do if you're experiencing poor voice quality with your device.

SIM Card Doesn't Work In My Mobile Device

This article explains why your SIM card doesn't work in your mobile device.

General Warranty Information

A detailed description of your device's warranty, including contact information for further inquiries.

Articles

Voicemail Access

Set up is simple via guided prompts and there are many options for security, greetings and access. Voicemail is included with yourservice and is free of charge.

Set up Voicemail or Answering Machine

Connect your device to a home answering machine to record voicemails.

Having device issues?

Fix common service and device problems.

Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Download ActiveArmor app from the App store
Download ActiveArmor app from the Google Play store
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues
Download Device Help app from the App store
Download Device Help app from the Google Play store