My Phone Doesn't Ring When A Call Comes In

My Phone Doesn't Ring When A Call Comes In

This article explains what to do if your phone doesn't ring when there's an incoming call.

  1. If you recently transferred your telephone number to the AT&T Wireless Home Phone, incoming calls will continue to be routed to your previous line until the transfer is complete. To check your transfer status, visit
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  2. Ensure the WHP Base Unit is connected to a phone and not the in-home phone wiring.
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  3. Ensure your home phone is powered on and connected to the WHP Base Unit.
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  4. The AT&T Wireless Home Phone may be set to forward calls; dial #21# to exit forwarding mode if enabled.
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