Which device do you want help with?

Available Memory

Check the available device storage and free up space.

  1. VIEW AVAILABLE MEMORY: Swipe down from the Notification bar with two fingers, then select the Settings icon.

    Note: This device is available with 16GB of internal memory and the option to add a MicroSD card (sold separately) up to 32GB. Purchase an SD memory card to expand your device memory.
    device 5166/9006180_01.jpg
  2. Select the General tab, then scroll to and select Storage.
    device 5166/9006180_02.jpg
  3. Available internal storage will be listed under DEVICE STORAGE. Available memory card space will be listed under PORTABLE STORAGE.
    device 5166/9006180_03.jpg
  4. FREE UP MEMORY: From the Storage menu, select the desired storage location. Navigate to then select and hold the desired content then select the Delete icon.
    device 5166/9006180_04.jpg
  5. REMOVE/FORCE STOP UNUSED APPS: From the Settings menu, select the General tab > Apps > desired app.
    device 5166/9006180_05.jpg
  6. From here, you may Force stop or Uninstall the app.
    Note: Factory installed apps cannot be uninstalled. Select Disable to disable background app usage and automatic updates. To clear data or cache, select Storage > Clear data or Clear cache.
    device 5166/9006180_06.jpg
  7. CLEAR APP DATA: From the General tab, select Apps > desired app > Storage > Clear data > select OK.
    device 5166/9006180_07.jpg
  8. ADDITIONAL STORAGE: Download a cloud storage app from the Play Store for more device storage.
    Note: You can also purchase an SD memory card to expand your device memory.
    device 5166/9006180_08.jpg

Did you get the help you needed?