App troubleshooting
Device Image

Samsung Galaxy Note 3 (N900A)

App troubleshooting

Use application manager and usage manager to improve your app and device performance.

  1. To manage your applications, from the home screen, swipe to then tap the AT&T folder.
    device 3204/1685802.jpg
  2. Tap Usage Manager.
    device 3204/1685803.jpg
  3. Tap the APPS tab.
    device 3204/1685804.jpg
  4. Running applications and services will display. Tap to switch between CACHED PROCESSS and SERVICES IN USE.
    device 3204/1685805.jpg
  5. To stop a running app or service, scroll to then tap the desired app or service.
    device 3204/1685806.jpg
  6. Tap STOP.
    device 3204/1685807.jpg
  7. To clear an app's cache, from the APPS tab, swipe left.
    device 3204/1685808.jpg
  8. Scroll to then tap the desired app.
    device 3204/1685809.jpg
  9. Scroll to then tap CLEAR CACHE.
    device 3204/1685810.jpg
  10. To update an app, from the home screen, tap Play Store.
    device 3204/1685811.jpg
  11. Tap the Play Store tab.
    device 3204/1685812.jpg
  12. Tap My apps.
    device 3204/1685813.jpg
  13. Scroll to then tap the desired app listed beneath Updates.
    device 3204/1685814.jpg
  14. Tap UPDATE.
    device 3204/1685815.jpg
  15. If prompted, tap ACCEPT.
    device 3204/1685816.jpg
  16. To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
    device 3204/1685817.jpg
  17. Tap UNINSTALL.
    device 3204/1685818.jpg
  18. Tap OK.
    device 3204/1685819.jpg
  19. To reinstall the app, tap INSTALL.
    device 3204/1685820.jpg
  20. Tap ACCEPT.
    device 3204/1685821.jpg

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