Secure My Device

Secure My Device

Learn how to lock or unlock your display, set a screen security lock type (intelligent scan, face, iris, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

Video

WATCH AND LEARN

INSTRUCTIONS & INFO

Prenote info

To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.

In this tutorial, you will learn how to:

• Set a security lock
• Change lock type
• Change lock screen timeout
• Set Lockdown mode
• Lock and unlock the device

Set a security lock

1. Swipe down from the Notification bar, then select the Settings icon. 

2. Select the General tab, then select Lock screen & security. 

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3. Select Select screen lock, then select the desired screen lock type and follow the prompts to complete set up.

Note: To set up Fingerprint lock, select the Fingerprints switch then follow the prompts.

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4. Edit Lock screen notification settings as desired, then select OK.

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Change lock type

From the Lock screen & security screen, select Select screen lock > enter your current screen lock > select the desired screen lock type and follow prompts to complete set up.



Change lock screen timeout

1. From the Lock screen & security screen, select Secure lock settings.

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2. Select Lock timer, then select the desired timer duration.

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Set Lockdown mode

ENABLE: From the Secure lock settings screen, select the Show lockdown option switch. 

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USE: Press and hold the Power/Lock button, then select Lockdown. 

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Lock and unlock device

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• LOG IN USING THE SECURITY LOCK: From the Lock screen, swipe up from the bottom of the screen then enter your current screen lock. Alternately, use the fingerprint scanner on the back of the device. 
• LOCK DEVICE: Press the Power/Lock button located on the right side of the device. 

 

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