Transfer Photos & Videos
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Transfer Photos & Videos

Transfer files to or from your device and a computer.

INSTRUCTIONS & INFO
1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the bottom of the device. Insert the USB end of the Micro-USB cable into an open port on the computer.

Step 1

2. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > Charging notification > File Transfer or PTP.

Step 2

3. Click the File Explorer icon, then click This PC.

Step 3

4. Click the device name, then navigate to the desired folder.

Step 4

5. Drag and drop files to/from the device drive to transfer.

Step 5

6. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer app to facilitate communication between your device and a Mac computer. Download and install the Android File Transfer app.

Step 6

7. With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the device. Then insert the USB end of the Micro-USB cable into an open port on the computer.

Step 7

8. To place the device into the correct USB mode, swipe down from the Notification bar, then select the Android System drop down menu > Charging notification > File Transfer or PTP.

Step 8

9. Once the phone is connected to the computer, the Android File Transfer app will open automatically. Drag and drop the desired files to/from the device to transfer.

Step 9

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