Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

My Files

Use My Files to open and manage downloaded and device created files.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Contacts

Learn how to add, view, delete, customize, and back up your contacts.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI & Serial Number

View the device IMEI, phone and serial numbers.

Gestures & Motion

How to access Quick Settings, additional apps and touchpad gestures.

Insert SIM & Memory Card

Learn how to install and remove the SIM card.

Keyboard & Typing

Learn how to navigate your keyboard, copy and paste text, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Make changes to the app shelf apps, and customize the wallpaper.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Contacts

Learn how to add, view, delete, customize, and back up your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Display

Change the display brightness, time out and orientation.

Find IMEI & Serial Number

View the device IMEI, phone and serial numbers.

Gestures & Motion

How to access Quick Settings, additional apps and touchpad gestures.

Insert SIM & Memory Card

Learn how to install and remove the SIM card.

Learn & Customize the Home Screen

Make changes to the app shelf apps, and customize the wallpaper.

Notifications & Alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Sounds

Change volume and sound settings.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Calendar

Access the calendar on your device and learn how to manage events.

Google Docs

Create written documents using Google Docs.

Google Sheets

Create spreadsheets using Google Sheets.

Access, Store Photos & Videos

Learn how to access your photos and videos.

Take a Screenshot

Learn how to take and access screenshots.

Transfer Photos & Videos

Learn how to transfer photos and videos to or from your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Device

Learn how you can help protect your Chromebook from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds

Change volume and sound settings.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI & Serial Number

View the device IMEI, phone and serial numbers.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage and set data limits using AT&T AllAccess.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.