Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

BatteryBoost

This tutorial walks through the BatteryBoost feature.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This tutorial shows how to charge the battery.

Connect Mac to Wi-Fi

Learn how to connect your device to the hotspot using Mac OS X.

Connect mobile device to Wi-Fi

Learn how to connect your mobile device to Wi-Fi.

Connect Windows to Wi-Fi

Learn how to connect to the hotspot using Windows.

Connect WPS devices

Learn how to connect WPS devices.

Connected devices

Learn how to view connected devices.

Connection status

How to access and track current session data.

Data usage

Learn how to access your data usage.

Guest Wi-Fi

Learn how to set up guest Wi-Fi.

Signal & cellular data

View cellular network signal and data connection.

USB tether to your device

Learn how to USB tether with the device.

Wi-Fi connection details

This article describes how to access connection details.

Wi-Fi network name

Learn how to change the network name for your device.

Access Unite Pro Manager

This article goes over how to access Unite Manager.

Unite Pro Manager overview

This tutorial provides an overview of Unite Manager.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device assembly

Install and remove the SIM and battery.

Device layout

This article provides an overview of the Device layout.

External antenna

This tutorial reviews the external antenna of your device.

Learn the home screen

This article provides an overview of the home screen.

LED states

This article provides an overview of the LED states.

My wireless number

This article describes how to find your wireless number.

Notifications & icons

Shows the notifications and icons of the device

Power device on or off

Turn your device on and off.

Specifications

This article provides an overview of the device's specifications.

View messages

View and delete messages and alerts on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Forgot Unite Pro Manager login

This article goes over how to change or reset your Unite Manager log on.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

This article describes how to lock and unlock the screen.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi security

Access Wi-Fi security settings.

Adjust Wi-Fi range

This article describes how to Optimize the Wi-Fi signal strength.

Block or unblock devices

This article describes how to block/unblock devices from connecting.

Screen

This article provides an overview of the screen settings.

Unite Pro Manager advanced settings

This article reviews how to use the advanced settings of the Unite Manager.

Find IMEI & serial number

This tutorial shows the steps to access the IMEI, phone, & serial number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Unite Pro (AC781S)

Learn how to update the software of the AT&T Unite Pro (AC781S) (AirCard 781S).

View device software version

This article describes how to find the software and firmware version.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Limited or no connectivity

This article describes what to do if there is limited or no connectivity.

Mobile hotspot Wi-Fi not found

This article describes what to do if the network is not found.

Reset device

This article describes how to reset the device to its factory settings.

Roaming troubleshooting

This article describes how to troubleshoot roaming problems.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.