Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Phone Assembly

Install and remove the SIM and battery.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Block or Unblock Calls

Learn how to block or unblock calls from your device.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Enhanced Push-to-Talk

Use Enhanced Push-to-Talk (EPTT) to make and receive calls.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Learn how to set up your device as a personal hotspot, and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Learn how to set up your device for the first time or after a factory reset.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Gestures & Navigation

How to use assign and use programmable shortcuts to quickly access features.

Keypad & Typing

Access keyboard settings, auto-complete suggestions, and emojis.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcuts.

Phone Assembly

Install and remove the SIM and battery.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Gestures & Navigation

How to use assign and use programmable shortcuts to quickly access features.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Phone Assembly

Install and remove the SIM and battery.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot, and share your data connection with Wi-Fi-capable devices.

Set Up Voicemail

Set up voicemail.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcuts.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Calendar

Access the calendar on your device and learn how to manage events.

Access, Store Photos & Videos

Learn how to access photos and videos.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Take a Picture or Video

Learn how to take a picture or video, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and share or edit your screenshot.

Transfer Photos & Videos

Learn how to transfer files to or from your device and a computer.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage and turn mobile data on or off.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache and force stopping an app.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.