Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Connect to AT&T Network

This article describes how to connect to the AT&T Network.

Mac OS Driver

Install the Mac OS driver to improve throughput. (Recommended for Mac OS 10.10)

Signal & Cellular Data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to Laptop

This article describes how to connect a laptop.

Device Layout

Hardware features and software navigation of your device.

External Antenna

This article describes how to connect an external antenna.

Insert SIM Card

Install and remove the SIM. The device comes with a nano-SIM card preinstalled.

LED Indicator

This article provides an overview of the status & indicators.

Management Website

Access the management website to view connection strength, network information, read AT&T messages, access settings and view device information.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Set or Change Password Security

et or change PIN to protect the SIM.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.