Apple iPhone 12 Pro Max (A2342)

Device help

Explore tutorials and more for your device.
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Apple iPhone 12 Pro Max (A2342)

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Fix common service and device issues.

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Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Apple iPhone 12 Pro Max (A2342)

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AT&T Mobile Transfer

Learn how to use AT&T Mobile Transfer to move contacts, messages, music, and other data to your new device.

Block calls

Find out how to block or unblock calls from your device.

Call features

Learn how to place, receive, and reject a call.

Call forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold, and more.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

FaceTime

Make or receive a video or audio call using FaceTime.

In-call options

Learn what features are available while on an active call.

Wi-Fi calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal strength and turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network.

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Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Cleaning your device

Get tips on the best way to keep your device clean.

Control center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, Bluetooth, AirDrop, and AirPlay), apps (Flashlight, calculator, timer, and camera), and more.

Device layout

Familiarize yourself with hardware features and software navigation of your device.

Device setup

Set up your device for the first time or after having done a factory reset.

Dual SIM

Set up and manage your eSIM (Dual SIM) to use one number for personal and one number for work or for travel.

Gestures & navigation

Control your device by making specific movements with your hand.

Insert SIM card

Install and remove the SIM.

Keyboard & typing

Copy and paste, use speech-to-text, and access keyboard settings.

Learn & customize the home screen

Learn how to change your wallpaper and enable still or perspective settings.

Power device on or off

Turn your device on and off and lock it.

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Available memory

Learn how to check the amount of storage available on your device as well as remove unused apps.

Find IMEI & serial number

Learn how to locate the IMEI and serial number for your device.

Reset device

Learn how to perform a soft or factory reset of your device.

Software version

Determine your current device software version and check for updates.

View & manage data

Learn how to view data usage, enable data usage by app, and turn Wi-Fi Assist on or off.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Learn how to troubleshoot apps by stopping an app, checking for updates, and removing or reinstalling an app.

Reset device

Learn how to perform a soft or factory reset of your device.

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Access voicemail

Check and share your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Set up voicemail

Learn how to set up your voicemail inbox.

More Topics

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Access downloaded files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Learn how to browse the web, access or edit bookmarks, and access and manage browser tabs.

Download apps & games

Learn how to download and manage items from the App Store and remove apps.

View or close running apps

Learn how to view, switch between, and close running applications.

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Available memory

Learn how to check the amount of storage available on your device as well as remove unused apps.

Sync & transfer content (iCloud)

Discover how to set up iCloud to back up, sync and backup or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Set up iTunes to sync, back up, or transfer your contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

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Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Display

Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

Optimize battery life

Get tips and tricks to extend your battery performance.

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Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

iMessage

Use iMessage to send and receive messages with other iMessage users.

Messaging settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.

Set up email

Add your personal email accounts so you can read and send email on your device.

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Screen time

Keep track of how long you view screens and set limits using Screen Time.

Siri

Learn how to use the virtual assistant Siri to help you get things done on your iPhone.

AT&T TV

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the AT&T TV app on your phone.

Calendar

Access the calendar on your device and learn how to manage events.

DIRECTV app

Watch, search, and record your favorite movies and shows—and turn your device into your remote control—with the DIRECTV app on your phone.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

Learn how to view and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services using myAT&T.

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Access, store photos & videos

Learn how to access and store your photos and videos.

Advanced photo & video features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AirDrop

Transfer files wirelessly from one compatible device to another using AirDrop.

Camera & video settings

Manage camera and video settings, including timer, flash, filters, and camera modes.

Take a picture or video

Learn how to take a picture or video, switch between cameras, and more.

Take a screenshot

Learn how to take and access screenshots.

Transfer media to & from computer

Transfer media files to or from your iPhone and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find my iPhone

Use Find My iPhone to locate your device and take additional actions to recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Secure my device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.

Date, time & alarm

Learn how to set the date, time, and time zone.

Display

Learn how to change screen brightness, Night Shift, Auto-Lock and Text Size.

Notifications & alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, and notification alerts.

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