Talk and text in more places


Use Wi-Fi Calling to talk and text over an active Wi-Fi connection. Wi-Fi Calling lets you talk and text from indoor locations where it’s hard even for a strong cellular signal to reach. Wi-Fi Calling can be used in the Domestic Coverage Area (U.S., Puerto Rico, and U.S. Virgin Islands) and from most international countries.

BENEFITS

A new way to keep the conversation going

 

• Wi-Fi Calling is easy to set up and use.

• Once enabled, Wi-Fi Calling works automatically.

o Domestic Coverage Area (U.S., Puerto Rico, and U.S. Virgin Islands): Connects when wireless network coverage is weak or unavailable.
o Outside of the Domestic Coverage Area: Connects anytime you connect to a Wi-Fi network.*

• It works with your AT&T mobile number and compatible device—no new number or app required.

*Use of Wi-Fi Calling may be restricted in some countries

 

HOW IT WORKS

Calling and texting with Wi-Fi Calling

 

Wi-Fi Calling is available on select devices. Once you set up Wi-Fi Calling on your phone, you’ll be able to enjoy the benefits. Just follow the steps in your phone’s settings to get started.

Calling

Wi-Fi Calling is billed based on the number you call no matter whether you’re using Wi-Fi® at home or while traveling abroad.

  • Calls to U.S. numbers can be made at no additional charge.
  • Calls to international numbers are billed at your international long distance rates. If you’re traveling abroad, this includes calls to the country you’re in.
  • Calls to premium numbers such as 411 are billed at standard premium rates.

Texting

• Text messages you send or receive with Wi-Fi Calling count the same as regular text messages. You will be charged according to your current rate plan.

 

COMPATIBILITY

Devices that support Wi-Fi Calling

AT&T offers convenient Wi-Fi calling and texting on select compatible devices.

Select Shop now to see if your phone supports Wi-Fi Calling or to find a phone with Wi-Fi Calling capabilities.

 

 

Wi-Fi Calling lets you talk and text over an active Wi-Fi connection. You can turn Wi-Fi Calling on or off in your phone’s settings. With Wi-Fi Calling, you can call, text, and use Visual Voicemail as you do on the cellular network.

While in the U.S., Wi-Fi Calling is used when a cellular signal is weak or unavailable.

While traveling in many countries outside the U.S., your phone will automatically use the Wi-Fi network instead of a mobile network when both are available. (Wi-Fi Calling is restricted in some countries.)

Answer: Most Apple and Android smartphones sold by AT&T since 2015 support Wi-Fi Calling. To learn more: www.att.com/wificallsetup

Wi-Fi Calling is billed based on the number you call no matter whether you are using Wi-Fi at home or while traveling abroad.
• You can call US numbers with no additional charge.
• Calls to premium numbers such as 411 are billed at standard premium rates.
• Calls to international numbers are billed at your international long distance rates. If you’re traveling abroad, this includes calls to the country you’re in.

Wi-Fi Calling can be used with just about any Wi-Fi Internet connection. To work, Wi-Fi Calling must be on and you must be connected to a Wi-Fi internet network.

Wi-Fi Calling can be used in the Domestic Coverage Area (U.S., Puerto Rico, and U.S. Virgin Islands) and from most international countries.

Wi-Fi Calling is restricted in the following countries: China, Saudi Arabia, India, Turkey, Israel, United Arab Emirates, Vietnam, Pakistan, Cuba, Iran, North Korea, Sudan, and Syria.

For iPhone: The word “AT&T Wi-Fi” will appear next to the standard Wi-Fi icon in the status bar. 

For Android: A plus (+) sign will appear next to the standard Wi-Fi icon in the status bar. You will also see a Wi-Fi icon on the start and end call buttons as well as on the active call status indicator.

If you are using Wi-Fi Calling in the Domestic Coverage Area and HD Voice coverage is available, your call will switch to cellular and continue without a break when your Wi-Fi connection is lost. This does not apply to 911 calls.

If your Wi-Fi connection is lost, your call will drop in these cases: (1) You are not in HD Voice coverage (for example, you are in 3G or 4G coverage). (2) Your device is in airplane mode. (3) You are making a 911 call. (4) You are traveling outside the Domestic Coverage Area.

Yes. When you place a 911 call, the call will go over the cellular network when possible. If no cellular network is available, device location data from nearby Wi-Fi networks will be used to help locate you. If that data isn’t available, the address you provide will be used. The address must be located in the Domestic Coverage Area and cannot be a P.O. Box. We recommend that you update the address of your current location whenever you use Wi-Fi Calling.

No. Wi-Fi Calling will not support calls over TTY devices, including 911 calls. To reach 911 service, persons with communications disabilities may do one of these:

(1) Call 911 directly using a TTY from a wireless phone over the cellular network or from a landline telephone.

(2) Send a text message to 911 directly (in areas where text-to-911 is available) from a wireless device.

(3) Use relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone.

(4) Use relay services to place an IP Relay or IP CTS call over a cellular data or other IP network.

View RTT progress can use Real-Time Text (www.att.com/RTT) as an alternative to TTY. 911 services can be reached by either:

Wi-Fi calling is an alternative to MicroCell that can be used anywhere there is an active wi-fi connection and cellular coverage is limited. If a MicroCell is active and the phone is on the approved user list, MicroCell will be used instead of Wi-Fi Calling.

Each device must be removed from the MicroCell approved-user list to use Wi-Fi Calling. If no other devices use the MicroCell, you can unplug it. If you used your Wi-Fi Calling-capable device to register to the MicroCell, and other devices will continue to use the MicroCell, you must re-register it using one of those devices.