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Understand your first wireless bill

Learn about charges you may see on your first wireless bill. Find out why it may be higher than you expected.

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DETAILED INFO

Charges on your bill

Here’s why your first bill can be higher than average:
  • It has one-time activation fees and equipment charges.
  • We bill you for your first full month of service in advance.
  • If you start service in the middle of a bill period, you’ll have charges for the days you used the service.
Other advance charges
Here are some of the other advance charges you will see:
Note: Any discounts you qualify for will be applied to these charges.

Partial-month service charges

If your service starts in the middle of your bill period, your first bill will show partial-month charges. These are the charges for the days from the start of your service to the beginning of your first full bill period. Learn more about partial-month charges

Bill videos
To help you understand your first and second wireless bills, a personalized video will walk you through charges and fees. We might also send you a video to explain any changes you make to your service or plan. Learn about video bills

Keep tabs on your bill

Your monthly bill period starts and ends on the same date each month. To keep charge of your charges, learn how to:

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.

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