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View and pay your landline bill in the AT&T Customer Center

This info is for our landline service in: AZ, CO, DE, HI, ID, IA, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OR, PA, RI, SD, UT, VT, VA, WA, WV, WY, DC.


ArticleINSTRUCTIONS & INFO

Go online

View and pay your bill
From your computer or tablet, you can see and pay your bill online in the AT&T Customer Center. (You won’t be able to access your landline account in myAT&T.) It’s easy to pay using your checking or savings account. Or, pay with a debit or credit card (American Express, Discover, MasterCard, or Visa).
  1. Sign in to the AT&T Customer Center.
  2. Select View Bill or View Current Bill.
  3. Do one of the following:
    • Choose a new date to view another bill.
    • Select Print friendly format to print a bill.
    • Select Your Account Summary and then Pay Now to pay your bill.
    • Select View all payment settings to see stored payment methods.

Find bill credits or adjustments
  1. Sign in to the AT&T Customer Center.
  2. Select Billing, Usage, Payments at the top of the page.
  3. If you have more than 1 account, select the account from the dropdown at the top.
  4. Find adjustments under Previous bill activity.

Heads up: It can take up to 2 months after your request before you see any applied adjustments or credits on your bill.

Add or edit stored payment settings
  1. Sign in to the AT&T Customer Center and select Your Account Settings.
  2. Choose Payment.
  3. Update payment settings by:
    • Editing a saved payment method
    • Adding a new payment method
  4. Complete the applicable fields and select Continue.
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Call us

Use the automated self-service system or speak with an agent. Call us at 800.288.2747, say Pay Bill, and follow the prompts.

Have these items handy when you call:
  1. A copy of your bill
  2. Your credit card or checking account info
  3. A way to save the confirmation number we give you

Good to know: There’s no fee when you pay by phone through the automated system. But, we charge a fee if you pay over the phone with Customer Care.
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Question a charge

First, review these common reasons for changes in your bill:
  • Credits or adjustments - Once you request a credit, it may take 1 to 2 bills to apply it.
  • Fee or tax changes - Moving to a different address or changing plans and add-ons can affect the fees and taxes on your bill.
  • Expired promotion - Eventually promos end so new ones can begin.

None of those scenarios apply? To discuss a specific bill charge, have your bill handy. Then:
  1. Call us at 800.288.2747 during normal hours of operation.
  2. Say billing when prompted.
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