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Create and manage subaccounts

With a primary Member ID email address, you can create up to 20 subaccount Member ID email addresses at no extra cost.


Quick answer
FREQUENTLY ASKED QUESTIONS

How do I set up a new subaccount?

How do I edit an existing subaccount?

How do I disable or enable subaccounts?

DETAILED INFO

Learn about subaccounts

A subaccount is a Member ID email address set up under the account owner's primary Member ID. Only the account owner can create and manage subaccounts. For example, the account owner would have a primary Member ID email and their spouse or children would have subaccount Member ID emails.
  • You can have up to 20 subaccounts under your primary Member ID email. Only 10 can be active at one time.
  • You can't delete subaccounts, but you can disable them.
  • Subaccount users can manage phone features, get product support, and chat with an agent.
  • The Member ID email for a subaccount won't appear on the bill.
  • You're required to complete a few extra steps if you create a subaccount for a child under the age of 13.
Heads up: If you created a free AT&T email account after June 12, 2011, and you don’t have AT&T Internet or DSL, you can't create subaccounts.

Grant ordering permissions to subaccount users

  • U-verse® TV and AT&T Internet account owners can allow subaccount users who are 18 years of age or older to place orders. Learn how to grant ordering permissions to subaccounts
  • Granting ordering permissions lets the subaccount user buy services and add-ons (like buying pay-per-view movies). These purchases are charged to the account owner.
Last updated: September 9, 2021

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