Make sure you have your authentication code handy, then:
- Press *98 from your phone. If you're not near it call your number and press *.
- Enter the PIN you believe is correct and press # if asked.
- Listen to the prompts that follow three failed attempts.
- Press 1 when you hear the prompt to reset your PIN.
- Enter the eight-digit authentication code you created during setup. You’ll have to enter it twice.
- Create a new PIN.