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Change or reset your voicemail PIN

You need to enter your six-digit PIN each time to access your messages. We suggest changing it even if you're not using voicemail.


Make sure you have your authentication code handy, then:

  1. Press *98 from your phone. If you're not near it call your number and press *.
  2. Enter the PIN you believe is correct and press # if asked.
  3. Listen to the prompts that follow three failed attempts.
  4. Press 1 when you hear the prompt to reset your PIN.
  5. Enter the eight-digit authentication code you created during setup. You’ll have to enter it twice.
  6. Create a new PIN.

AT&T Phone – Advanced

  1. Go to the AT&T phone portal.
  2. Select the Voicemail Settings tab.
  3. Look in General Settings and select Change PIN.
  4. Enter your new PIN and confirm by re-entering it.
  5. Select Save.

AT&T Phone

  1. Go to your myAT&T account overview.
  2. Scroll to Voicemail and select Check or manage voicemail.
  3. Choose Voicemail Settings.
  4. Select Change PIN in General Preferences.
  5. Enter your new PIN and confirm by re-entering it.
  6. Select Save.
Last updated: June 10, 2025

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