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Stop calls with Digital Phone Call Protect

Get more control over unwanted calls. See a [V] on your caller ID? It means we verified the number belongs to the company or person placing the call.

ArticleINSTRUCTIONS & INFO

Block calls from scammers and get spam alerts

Have AT&T Phone? You can stop spam calls, get alerts, and unblock specific numbers with Digital Phone Call Protect at no charge.1

Digital phone call protect features
  • [V] valid number calling: Soon you’ll see a [V] on your caller ID for some calls. For these calls, we confirm the call is originating from the phone registered to that number. (Remember to still exercise caution when answering a call from an unknown number.)
  • Automatic fraud blocking: Each potential fraud call gives the caller a busy signal, and the call won’t go through. You can toggle this feature on or off.
  • Call blocking: If you have a specific number you want to block, press *61 after the unwanted call to block that number.
  • Call log: You can see detailed call log info.
  • Suspected spam call warning: You’ll still get spam calls, but your caller ID will display Suspected Spam and a category like Political, Nonprofit, Telemarketer, Survey, or Robocaller.

Good to know: For [V] valid number calling, only our company and a few others are initially confirming the originating number is valid. As more phone companies come onboard and begin using this advanced technology, the percentage of validated calls will increase.
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Start using Call Protect

  1. Go to your myAT&T account overview.
  2. Locate the My digital phone section and choose Check or manage voicemail & features.
  3. Select Phone Features.
  4. Choose Call Protect.
  5. Follow the prompts to turn on Call Protect.

Quick tip: Using Internet Explorer to access the site? Make sure you have IE 11. If not, upgrade so you can enjoy Call Protect. Or, if you want to deactivate Call Protect, select Turn off Call Protect. Keep in mind, turning it off deletes your call log.
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View call log

  1. Go to your myAT&T account overview.
  2. Locate the My digital phone section and choose Check or manage voicemail & features.
  3. Select Phone Features.
  4. Choose Call Protect and then Manage Call Protect.

Call log features
  • Call history: View a complete history of your calls for the last 60 days. Numbers are categorized by status: incoming, flagged, or auto blocked.
  • Caller status: Select a number from the call log to see a caller's status.
  • Report call: If a suspicious or unwanted call wasn't blocked, use the Report Call function to have it investigated. (Reporting suspicious calls or calling activity doesn't guarantee that the reported number will be blocked. Also, it doesn't obligate us or any third parties to investigate or report the investigation results to you.)
  • Call block: If a call was blocked in error, you can unblock the number instantly.

Quick tip: Want to delete your call log? Find the option under Settings.


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