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Replace a broken AT&T Prepaid device
Find out how to replace your broken phone or other AT&T Prepaid device.
DETAILED STEPSTroubleshoot and check for damage
Want to perform a warranty exchange for your AT&T Prepaid® device? First you should:
- Get step-by-step instructions to fix problems with your device
- Check for signs of physical or liquid damage that could void the warranty on your phone, tablet, or other mobile device
Confirm warranty status
Warranty coverage periods vary, depending on your device. If it's:
- New: Typically a one-year manufacturer warranty
- AT&T Certified Restored: Typically a 90-day warranty
- New or Apple-replacement Apple-branded equipment: Typically carries a warranty from Apple® of one year after purchase date
- An accessory: Learn how to exchange an accessory under warranty
More replacement options
Here are other ways to replace your AT&T Prepaid device:
- Visit an AT&T store or a national retailer
- Bring your own phone or tablet to Prepaid
- Have device protection? Learn how to file a claim
- Have an Apple device? Contact Apple Support
Looking for more info?
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