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Replace broken AT&T PREPAID device

Find out about the different options to replace your broken phone or other AT&T PREPAID device.


DETAILED STEPS

Troubleshoot and check for damage

Before performing a warranty exchange for your AT&T PREPAIDSM device:

Confirm warranty status

The warranty coverage periods for devices are:
  • New - Typically 1-year manufacturer warranty
  • AT&T Certified Restored - Typically 90-day warranty
  • New or Apple-replacement Apple-branded equipment - Typically carries a warranty from Apple of one year after purchase date
  • Accessories - Learn how to exchange an accessory under warranty
If your device is within the warranty coverage period and doesn’t have liquid or physical damage not covered by warranty, learn how to perform a warranty exchange.

More replacement options

Here are some other ways to replace your broken AT&T PREPAID device:
Looking for more help? Explore insurance and warranty options

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