Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Replace broken AT&T PREPAID device

Find out about the different options to replace your broken phone or other AT&T PREPAID (formerly GoPhone) device.


ArticleDETAILED STEPS

Troubleshoot & check for damage

Before performing a warranty exchange for your AT&T PREPAIDSM (formerly GoPhone®) device:
  • If you haven’t already, visit Troubleshoot & Resolve for guided steps to fix problems with your device or services.
  • Check for signs of physical or liquid damage that voids the warranty on your phone, tablet, or other mobile device.
Show more

Verify under warranty

  1. The warranty coverage periods for devices are:
    • New - Typically 1-year manufacturer warranty.
    • AT&T Certified Restored - Typically 90-day warranty.
    • AT&T Certified Pre-Owned - No warranty, 14-day return period.
    • New or Apple-replacement Apple-branded equipment - Typically carries a warranty from Apple of one year after purchase date.
    • Accessories - Learn how to exchange an accessory under warranty
  2. If your device is within the warranty coverage period and doesn’t have liquid or physical damage not covered by warranty, learn how to perform a warranty exchange.
Show more

Additional replacement options

Here are some other options to replace your broken AT&T PREPAID device:
Looking for more help? Explore insurance and warranty options
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Explore the wireless forum

Ask questions. Get answers. Help others. Join the conversation!