Replace a broken AT&T Prepaid device

Find out how to replace your broken phone or other AT&T Prepaid device.

Troubleshoot and check for damage

Want to perform a warranty exchange for your AT&T Prepaid® device? First you should:

Get step-by-step instructions to fix problems with your device
Check for signs of physical or liquid damage that could void the warranty on your phone, tablet, or other mobile device

Confirm warranty status

Warranty coverage periods vary, depending on your device. If it's:

New: Typically a one-year manufacturer warranty
AT&T Certified Restored: Typically a 90-day warranty
New or Apple-replacement Apple-branded equipment: Typically carries a warranty from Apple® of one year after purchase date
An accessory: Learn how to exchange an accessory under warranty

If your device meets all requirements, here’s how to perform a warranty exchange.

More replacement options

Here are other ways to replace your AT&T Prepaid device:

Visit an AT&T store or a national retailer
Bring your own phone or tablet to Prepaid
Have device protection? Learn how to file a claim
Have an Apple device? Contact Apple Support

Last updated: April 18, 2025

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