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Replace broken AT&T PREPAID device

Find out about the different options to replace your broken phone or other AT&T PREPAID (formerly GoPhone) device.


Troubleshoot & check for damage

Before performing a warranty exchange for your AT&T PREPAIDSM (formerly GoPhone®) device:
  • If you haven’t already, visit Troubleshoot & Resolve for guided steps to fix problems with your device or services.
  • Check for signs of physical or liquid damage that voids the warranty on your phone, tablet, or other mobile device.
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Verify under warranty

  1. The warranty coverage periods for devices are:
    • New - Typically 1-year manufacturer warranty.
    • AT&T Certified Restored - Typically 90-day warranty.
    • AT&T Certified Pre-Owned - No warranty, 14-day return period.
    • New or Apple-replacement Apple-branded equipment - Typically carries a warranty from Apple of one year after purchase date.
    • Accessories - Learn how to exchange an accessory under warranty
  2. If your device is within the warranty coverage period and doesn’t have liquid or physical damage not covered by warranty, learn how to perform a warranty exchange.
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Additional replacement options

Here are some other options to replace your broken AT&T PREPAID device:
Looking for more help? Explore insurance and warranty options
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