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Create your user ID

Manage multiple accounts online with a single user ID (formerly called an AT&T Access ID).

Quick answer

What if I forgot my ID or password?

How do I change my ID?

Does AT&T automatically assign my ID?


Create your ID now

Don’t already have an ID? Create one now and choose the first account you want to manage at myAT&T.Go

Learn how to create your ID and add an account

Good news! You may already have a user ID.

You already have one if you sign in to myAT&T and manage any of these accounts or services:
  • Wireless, home phone, or AT&T Mail
  • U-verse® TV, AT&T Internet, AT&T Phone, or DSL 
  • DIRECTV bundled with wireless or AT&T Internet
  • DIRECTV (if we sent you an Access ID when you ordered your service)
  • NumberSyncSM for wearables1

You can use 1 ID to manage multiple AT&T accounts and services. Find out how to add more accounts to your ID.

Can't remember your ID? Use the Forgot ID link on the myAT&T sign-in page, and we’ll send it to you.

Create your ID

  1. Go to the myAT&T sign-in page and select Create one now.
  2. Enter your AT&T phone number or account number and your billing ZIP Code. You may also be prompted to enter a verification code.
  3. If there’s already a user ID for the account, choose from the options provided.
  4. Provide the requested info to verify your identity.
  5. Choose how you want to receive your verification code, if prompted.
  6. Enter the verification code we sent you.
  7. Create your user ID and password. Be sure your ID is an email address that starts with a letter.
  8. Decide if you want to save your ID and your password to your device, if prompted.
  9. Enter the contact info for your user ID.
  10. Set up your security questions and answers.
  11. Accept the AT&T User ID Terms & Conditions.
  12. Choose whether you want to sign up for paperless billing for your accounts, if prompted.
    If you go paperless, we’ll email you a link. Select it to verify your email address.
  13. Select Finish Activation, if you’re creating an ID in the middle of a device activation process. 

Heads up: We may ask you for a wireless number, so you can get sign-in help by text message.

After creating your ID

Password tips

  • Make your password strong and secure by following our AT&T password requirements.
  • Save your password on your phone if you want to use your fingerprint to sign in to the myAT&T app2 on a compatible wireless phone.

Primary or secondary online access

  • Your user ID gives you primary or secondary online access to 1 or more accounts.
  • Secondary online access is for someone whose name isn’t on the bill. They can co-manage the account online.
  • Your user ID may have primary access to some accounts and secondary access to others. Learn how to manage online access for your ID or accounts.

Wireless customers

  • Sync your phone with a compatible wearable using NumberSync for wearables.1
  • Make sure your wireless service is active before you add the account to your ID.

See all important details
Last updated: June 15, 2021

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