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Manage mobile purchases and subscriptions

Use our mobile purchase website to view, cancel, block, and manage third-party and AT&T mobile purchases.

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INSTRUCTIONS & INFO

Track and control mobile purchases

You can use our mobile purchases site to track everything from donations or goods, subscriptions, apps, and games you bought from us or other companies and billed to your wireless account. We’ll send you a text with the purchase info after you buy it. These charges appear in separate sections of your bill. You’re responsible for all authorized charges.

Learn how to get notifications for mobile purchases and subscriptions

Block mobile purchases

Want to prevent mobile purchases or subscriptions that would be charged to your bill? Block them by adding Purchase Blocker to your device and other devices on your account. Here’s how:
  1. Sign in to myAT&T. 
  2. Select Add or Change a feature. 

Manage subscriptions

From AT&T

You can view, get, or cancel features or add-ons, like AT&T Mobile Insurance, in myAT&T. For more info, learn how to change or remove wireless features.

From third parties

Not sure if you have an AT&T or third-party subscription? Check out our features and apps. If it’s not listed there, it’s from a third-party company.

You can view, cancel, and request refunds for third-party features and apps (including subscriptions, apps, games, and more). Before you get started, make sure you have access to the device used to make the purchase.
  1. Go to Manage My Mobile Purchases. 
  2. Enter the 10-digit AT&T wireless phone number of the device used to make the purchase.
  3. Select Next. We’ll send a free text message with an 8-digit single-use PIN to that phone number.
  4. Enter the 8-digit one-time PIN and select Submit. You’ll get the Purchases History page and see your recent mobile purchases. Once there, you can:
    • Request a refund - Select the mobile purchase you want refunded, then Refund, and complete the prompts.
    • Cancel a purchase - Select the subscription or feature to cancel, check Cancel Subscription, and then Submit.
Last updated: February 5, 2020

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