While setting up your iPhone^® over Wi-Fi^®, your eSIM might download automatically or you might be prompted to install an AT&T cellular plan. If you have wireless service bars or you can make a call, you're all set.

 

Still don’t have service? Try this:

 

Don't see a notification? You might have to activate your iPhone first.

 

If you have an eSIM activation kit with a QR code:

If your iPad uses eSIM, you may be asked to install a cellular plan when you set it up. If you aren't asked, you can install one now:

 

If you can't download your eSIM with these steps, activate your iPad first.

Just turn on your phone and follow the setup prompts. If you have wireless service bars or you can make a call, you're all set.

Don't have service? Look for a notification to add your eSIM or go to your phone Settings. Tap Connections, then SIM manager, and Add eSIM. Having trouble? Get more details for Samsung eSIMs.

If you have an eSIM activation kit with a QR code:

Follow these steps on your phone to download your eSIM:

 

If you have an eSIM activation kit with a QR code:

Make sure you have an eSIM activation card with a QR code from AT&T. Then, follow these steps on your phone:
 

 

Want more help? To get device specific instructions, go to device help, choose your phone model, and search for eSIM.

If your phone still doesn't have wireless service, you may still need to activate your device.

You can activate your Android tablet through our activation portal.

To transfer your eSIM to a new iPhone during Quick Start setup, make sure you have your existing iPhone and new iPhone next to each other and connected to Wi-Fi.

Don’t forget to remove the cellular plan from your old phone before repurposing it. When you reset to factory settings, you should be asked if you wish to delete your eSIM. Deleting an eSIM won’t cancel your wireless plan. You’ll need to contact your wireless carrier to make changes to your plan.

Make sure you have your existing iPhone and new iPhone next to each other and connected to Wi-Fi. From your new phone:

 

Don’t have your old iPhone or reset it to factory settings? Contact customer support to perform an eSIM transfer.

Want to move your eSIM from your Android device to another eSIM-capable device? Contact AT&T Prepaid Customer Support online or call us at 800.901.9878.