Optimize your Internet speed

Optimize your Internet speed

Learn about the factors that can affect Internet speed—and steps you can take to get the most out of your Internet service.

Did you know your Internet speed is shared?

Every connected device in your home uses some of your Internet speed.

Activities that affect your Internet speed:

  • Having many devices connected to your home Internet at the same time.
  • Doing multiple things that use a lot of Internet speed at the same time, like streaming, gaming, video-conferencing, and downloading large files.
  • Connecting to Wi-Fi®. Using a wired connection tends to be faster.
Have lots of connected devices? See if it’s time for a new plan.

How can I get the most out of my Internet speed?

  • Restart your gateway now and then.
  • Keep your gateway and devices away from obstructions (like metal) and common sources of interference (like baby monitors and microwaves).
  • Move Wi-Fi devices closer to your gateway. The farther away they are, the weaker the signal and the slower the speed.
  • Place your Wi-Fi gateway in a central location in your home or office. Keeping it upright and off the floor improves coverage.
  • Only use Wi-Fi with devices that don’t have wired connection ports, like smartphones, tablets, and home assistants.
  • Add a Wi-Fi extender to improve coverage and signal strength if needed.

Help videos

Are my devices affecting my speed?

Your device may be slowing you down. Try these tips:

  • Turn off Internet-connected devices when you aren’t using them.
  • Sign in to use the Smart Home Manager app to check your device connection status.
  • Clear your browser cache and cookies.
  • Exit streaming apps after watching videos or listening to music.
  • Restart devices regularly. 
  • Turn off auto updates on apps, gaming consoles, and PCs.
  • Update anti-virus software, drivers, firmware, and computer and device software.
  • Upgrade older Wi-Fi devices to ones with newer, faster Wi-Fi technology.

What else affects my speed?

  • Interference from other Wi-Fi networks, especially in crowded areas or buildings with high Wi-Fi use.
  • Too many people connecting to a website or app at once.
  • Connecting at peak hours.

Test your Internet speed

See how your Internet connection stacks up. 

 

Tip: Switch from Wi-Fi to a wired connection before the test for better results.

Troubleshoot connection problems

Get help with a device, equipment, or service issue.