PUERTO RICO & U.S. VIRGIN ISLANDS

You change your number.
We’ll cover the cost.

Stay with us to keep the connection you count on. Plus, get a $200 bill credit when you change to a U.S. mainland number.
Get started
It’s easy—and free
Changing your number is necessary in order to stay with AT&T after our sale of AT&T Wireless in Puerto Rico and the U.S. Virgin Islands.

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Frequently asked questions

  • What if I have multiple eligible CTNs on the same account?
    We verified that your voice lines are eligible for this exclusive offer.  Voice lines on your account that start with a 787, 939, or 340 area code are eligible for the $200 one-time credit and $36 waived CTN change fee. Non-phone lines on your account that start with a 787, 939, or 340 area code are eligible just for the $36 waived CTN change fee.
  • Will I get roaming charges or have to add an international plan?
    You will not be charged for roaming data or need an international plan after changing your number(s) to a US mainland number. You can call or text Puerto Rico or U.S. Virgin Island numbers or use your service in Puerto Rico or the U.S. Virgin Islands without incurring additional charges. Coverage will remain the same, you’ll just have a new number.
  • Will I lose voicemails that I have saved?
    You might have to set up a new voicemail box when you change your phone number(s). This means that you could lose your voicemails, but most phones make it easy to back up your saved voicemails. Backing up your device will ensure you don't lose any voicemails that are important to you. For more information, please visit our device support article that will walk you through the steps.
  • What happens to my connected device when I change the phone number?
    Make sure your device is backed up before changing your wireless phone number, then re-sync your device. This will ensure you don’t lose any data that is important to you. For more information, please visit our device support article that will walk you through the steps. Otherwise, there will be no change in how your device functions.
  • Why do I have to change my Puerto Rico or US Virgin Island Phone number(s) to a U.S. mainland phone number?
    Due to the sale of AT&T Wireless in Puerto Rico and the U.S. Virgin Islands, AT&T will no longer be able to support Puerto Rico and US Virgin Island wireless numbers with area codes 787, 939, and 340 in the future.
  • How long do I have to change my Puerto Rico and US Virgin Island phone number(s)?
    The exact date is still to be determined; but right now impacted customers are expected to lose service sometime in March 2023. Customers will receive communications reminding them to change their phone number prior to the deadline.
  • Is there a fee to change my number(s)?
    You might see a $36 fee on your bill, but don’t worry, we will apply a credit to refund that fee within 1-3 bill cycles. This waiver of the $36 CTN fee also applies to any wireless home phone and connected device lines you might have on your account.