1. To set up your visual voicemail, from the home screen, tap Phone.
    Note: You will not be able to set up your voicemail when using Wi-Fi calling.
    Apple iPhone 4S home screen is shown, phone icon is circled in bottom left as first step in setting up voicemail 
  2. Tap Voicemail.
    Note: Alternately, you can set up voicemail by pressing and holding the number 1 key.
    Keypad screen showing next step for how to update visual voicemail, "Voicemail" icon is circled 
  3. New Voicemail Customers go to Step 5,
    iPhone showing the phone keypad screen for new voicemail customers 
  4. Existing Voicemail Customers go to Step 10.
    iPhone showing the phone keypad screen for existing voicemail customers 
  5. Tap Set Up Now.
    Voicemail screen is shown with an arrow pointing to "Set up now" button 
  6. Enter a 7 to 15 digit voicemail password and tap Done.
    Password screen shown with keypad and arrow pointing to "Enter a voicemail password" box; "Done" is circled 
  7. Re-enter your voicemail password, and tap Done.
    Password screen shown with keypad and arrow pointing to "Re-enter a voicemail password" box; "Done" is circled 
  8. Select to use a Default greeting or record a Custom greeting, then tap Done.
    Greeting page is shown with option to use a default greeting or custom greeting, "Done" is circled 
  9. Your Visual Voicemail inbox will be displayed.
    Phone showing empty Voicemail screen 
  10. Existing Voicemail customer: Enter your existing voicemail password or setup your mailbox as prompted.
    Note: If you are an existing customer and you have forgotten your voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    Phone showing Voicemail settings screen, with an arrow pointing to "Set up now" 
  11. iPhone displays a message asking for your voicemail password. Enter the voicemail password, and then tap Done. Your Visual Voicemail box will be displayed.
    Note: View Access Voicemail for tips on how to manage voicemail. Go to Troubleshoot Voicemail for solutions to common voicemail problems.
    Password screen with arrow pointing to "Enter a voicemail password"; Battery icon is circled but is meant to circle "Done"Â