Change or Reset Voicemail Password

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.


Prenote info

To access change your password, you must have already Set Up Voicemail.
  1. From the home screen, swipe up from the bottom of the screen to access the Apps tray then scroll to and select the Visual Voicemail app.

    Step 1

  2. Select the Menu icon, then select Settings.

    Step 2

  3. Select Change Password. Follow the on-screen instructions.

    Step 3

  4. Alternately, you can change your voicemail password using the voicemail IVR. From the home screen, select the Phone app > Dial pad > press and hold the 1 key > enter your existing password > 4 key > 2 key > 1 key > 1 key > enter your new password.

    Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.

    Step 4

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