Reset device

Perform a soft, factory, and alternate master reset of the device.



  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Power/Lock button, then tap Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. A Master Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
    device 5105/9006185_01.jpg
  2. From the home screen, swipe down from the Notification bar, then tap the Settings icon.
    device 5105/9006185_02.jpg
  3. Swipe to the GENERAL tab, then tap Backup and reset.
    device 5105/9006185_03.jpg
  4. Tap Factory data reset.
    device 5105/9006185_04.jpg
    device 5105/9006185_05.jpg
  6. Tap DELETE ALL.
    device 5105/9006185_06.jpg
  7. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 5105/9006185_07.jpg
  8. Tap POWER OFF.
    device 5105/9006185_08.jpg
  9. With your device powered off, press and hold down the Power/Lock buttonHome button, and Volume-up button until you see 'Recovery booting' at the top of the screen and the Galaxy logo.
    device 5105/9006185_09.jpg
  10. When the Android System Recovery screen appears, press the Volume-down button to scroll down until 'Wipe data/factory reset' is highlighted.
    device 5105/9006185_10.jpg
  11. Press the Power/Lock button to select.
    device 5105/9006185_11.jpg
  12. Press the Volume-down button to scroll down until 'Yes -- delete all user data' is highlighted.
    device 5105/9006185_12.jpg
  13. Press the Power/Lock button to begin the reset process.
    device 5105/9006185_13.jpg
  14. When the Android System Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock button.
    device 5105/9006185_14.jpg

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!