Wireless Support/Device Support/
Calling & contacts/
Make & Receive a Video Call
Device Image

Microsoft Surface Duo (1930)

Make & Receive a Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.

In this tutorial, you will learn how to:

• Set up Duo
• Make a video call
• Receive to an incoming video call


Set up Duo

1. From the home screen, swipe up to access the Apps tray then select the Duo app Duo app. Select I agree.

Image 1

2. Review the permissions prompt, then select Give access or Allow to continue. Review the Set up Duo phone number prompt. Ensure your phone number is correct, then select Agree. Duo is now ready for use.

Image 2




Make a video call

Contacts that are available on Duo will be displayed. From the Duo app, select the desired contact to call. Select Video call.

Image 3




Receive a video call

Select and drag the Phone icon up to accept the video call. Select and drag the Phone icon down to decline the call.

Image 4


Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!