Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Connect Devices to Wi-Fi

Connect a smartphone or tablet to the 5G Gateway Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your 5G Gateway Wi-Fi network.

Connect Using Ethernet

How to connect your device to the internet via Ethernet.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

View connected devices.

Mobility Signal

View & optimize cellular network signal.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name and Password

View and edit the Wi-Fi network name and password for the router's wireless network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device Assembly

Install or remove the SIM and attach an external antenna.

Device Setup

Set up your device for the first time or after having done a factory reset.

External Antenna

How to attach and troubleshoot an external antenna.

Find IMEI & Device ID

Locate the IMEI and Device ID.

LED Indicators

Learn what each LED indicator means.

Management Website

View connection information, and device information in the management website.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Forgot AT&T Wi-Fi Manager Log On

Learn what to do if you forget your 5G Gateway Password to Admin Web Page.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi Security

Set or change Wi-Fi network security.

Block or Unblock Devices

Block and unblock devices from connecting to your router's Wi-Fi network.

Change APN

Access and change the APN on the device.

Find IMEI & Device ID

Locate the IMEI and Device ID.

Reset Device

How to reset the device to its factory settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Version

Determine your current device software version and check for updates.

5G Gateway Wi-Fi Not Found

What to do if the network is not found.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

LED Indicators

Learn what each LED indicator means.

Limited or No Mobile Connectivity

What to do if there is limited or no connectivity.

Reset Device

How to reset the device to its factory settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Version

Determine your current device software version and check for updates.

Common device tutorials

Having device issues?

Fix common service and device problems.