Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Back up & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Airplane Mode

Turn Airplane Mode on and off using the Quick Settings or through Settings.

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Block or Unblock Calls

Learn how to block or unblock calls from your device.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Airplane Mode

Turn Airplane Mode on and off using the Quick Settings or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI and phone number.

Keypad & Typing

Access keyboard settings, auto-complete suggestions, and emojis.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut.

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI and phone number.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Creating a KaiOS Account

Learn how to create a KaiOS account on your device.

Manage AT&T Prepaid℠ Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Back up & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut.

Notifications & Alerts

Access and adjust notification settings and turn notifications on or off.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Sounds

Change volume settings, ringtones, and notification alerts.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Calendar

Access the calendar on your device and learn how to manage events.

Creating a KaiOS Account

Learn how to create a KaiOS account on your device.

Google Maps

Use Google Maps to search for an address and get directions.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Take a Picture or Video

Learn how to take a picture or video, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and share or edit your screenshot.

Transfer Photos & Videos

Learn how to transfer files to or from your device and a computer.

Anti-Theft

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI and phone number.

Reset Device

Power cycle and restart your device, as well as perform a factory, or alternate master, reset of your device.

Software Version

Determine your current device software version and check for updates.

Reset Device

Power cycle and restart your device, as well as perform a factory, or alternate master, reset of your device.

Access Voicemail

Check your voicemail messages.

Having device issues?

Fix common service and device problems.