Device help

Find step-by-step help for your device.

Browse device topics

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This tutorial shows how to charge the battery.

Articles

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Articles

Access web manager

Learn how to access Web manager.

Connect Mac to Wi-Fi

Learn how to connect your device to the hotspot using Mac OS X.

Connect mobile device to Wi-Fi

Learn how to connect your mobile device to Wi-Fi.

Connect Windows to Wi-Fi

Learn how to connect to the hotspot using Windows.

Connect WPS devices

Learn how to connect WPS devices.

Connected devices

Learn how to view connected devices.

Data usage

Learn how to access your data usage.

Dual band Wi-Fi

Learn how to use the Dual-Band Wi-Fi feature.

Guest Wi-Fi

Learn how to set up guest Wi-Fi.

Signal & cellular data

View cellular network signal and your mobile data connection status.

USB tether to your device

Learn how to USB tether with the device.

Wi-Fi connection details

Learn how to view the Wi-Fi connection details for your device.

Wi-Fi network name and password

Change the network name and password for your device.

Articles

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device layout

This article provides an overview of the Device layout.

Insert SIM & memory card

This tutorial shows how to assemble the device.

Learn the home screen

This article provides an overview of the home screen.

My wireless number

This article describes how to find your wireless number.

Notifications & icons

Shows the notifications and icons of the device

Power device on or off

Turn your device on and off.

Specifications

This article provides an overview of the device's specifications.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Forgot web manager log on

Recover a forgotten web manager log on.

Secure my device

This article describes how to lock and unlock the screen.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi security

Access Wi-Fi security settings.

Articles

Adjust Wi-Fi range

This article describes how to Optimize the Wi-Fi signal strength.

Block or unblock devices

This article describes how to block/unblock devices from connecting.

Screen

This article provides an overview of the screen settings.

Articles

File sharing

This tutorial describes how to share files.

Find IMEI & serial number

This tutorial shows the steps to access the IMEI, phone, & serial number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Velocity (MF923)

Learn how to update the software of the AT&T Velocity (MF923).

View device software version

This article describes how to find the software and firmware version.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Limited or no connectivity

This article describes what to do if there is limited or no connectivity.

Mobile hotspot Wi-Fi not found

This article describes what to do if the network is not found.

Reset device

This article describes how to reset the device to its factory settings.

Roaming troubleshooting

This article describes how to troubleshoot roaming problems.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.

Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Download ActiveArmor app from the App store
Download ActiveArmor app from the Google Play store
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues
Download Device Help app from the App store
Download Device Help app from the Google Play store