BlackBerry Torch (9800)

Device help

Explore tutorials and more for your device.
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BlackBerry Torch (9800)

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your BlackBerry Torch (9800)


Call forwarding

This article describes how to manage call forwarding.

Caller ID

Block or unblock your caller ID from appearing on outgoing calls.

Conference calling

This article describes how to make a multiple person conference call.


Quickly add or edit a contact in your device's address book.

Make & receive a call

Make a call by directly dialing a number.

Speed dial

Quickly call a contact using speed dial.


Airplane mode

This feature allows you to turn your wireless signal on or off on your device.


Connect your device to another Bluetooth device or accessory.

Cellular data

This article describes how to turn cellular data on or off.

Connect Mac computer

This article describes how to use your device with a Mac.

Signal & data availability

Find how much network coverage is available in your area.

USB tethering

Use the USB cable to connect your device to a computer and share your device's internet connection.


Turn your device's Wi-Fi connection on or off.


What's in the box

These items are in the box with your new BlackBerry Torch 9800.

Adjust volume

Change the loudness of your ringtone.

Blackberry ID sign-in

This article takes you through the steps of creating a BlackBerry ID.

Device layout

This article describes the various controls of the device.

Insert SIM & memory card

An optional memory card expands the storage capacity for music, photos and programs on your device.

Insert SIM card

This article describes how to insert the SIM card and battery.

Learn & customize the home screen

The main home screen delivers the latest info such as new message notifications and upcoming appointments, as well as offers shortcuts to frequently used applications such as email and web.

Learn the home screen

This article describes the primary actions needed to interact with your device.

Notifications & icons

A description of the Notification bar and each icon that may appear at the top of your screen.


This article covers the Universal search function of your device.


Available memory

Find how much storage space is available on your memory card.


Reset device

Erase all data from your device, including personal account information. Do a master reset to return the device to the manufacturer's original settings.


Set up Visual Voicemail

Set up and check visual voicemail on your device.

More Topics


Browse the Web

Use your device to go on the Internet and access a website.

Browser options

Add a bookmark to your device.

Download apps & games

Install an app to your device.

My Files

View Office documents with your device.

Remove an app

Remove an app from your device.


Watch a video using the Youtube app.


Backup & restore device

This article shows how to use Media Sync on your BlackBerry device.

Backup & restore with computer

Back up data from your device to your PC.


Battery optimization

There are several settings you can adjust on your device to conserve your battery.


BlackBerry Messenger

This application allows messaging between BlackBerry users.

Email options

Open and view an email attachment.

Email settings

Add or edit a unique signature for emails sent from your device.

Send & receive email

Create and send an email from your device.

Send & receive messages

Create and send a new text.

Set up email

Add your email accounts so you can read and send email on your device.


Alarm clock

Use your device to wake you up or to remind you of important appointments.

Record a voice memo

Send a voice note or turn a voice note into a ringtone on your BlackBerry device.

Voice control

Make a call by using your voice.


Create a new appointment in your device's calendar.


Camera & video settings

Access and adjust settings such as flash, white balance and contrast to take the best pictures.

Play music

Listen to your favorite music and watch your videos on your device.

Take a picture

Use the device to take a picture and store it in memory.

Take a video

Use the camera to record video and store it in memory.

View & share photos or videos

Share your pictures and video via messaging or social networks.


PUK & PUK2 code

Set/Disable a SIM lock code.

Set or change password security

Set a password to access your device.


Boost screen brightness

Adjust the Backlight settings on your device.

Change alerts

Change the way your device notifies you of new messages, missed calls and new voicemails.

Change ringtones

Set a new ringtone.

Change wallpaper

Customize your screen's wallpaper with your own photo or a preloaded background.

Date & time

Manually change the date and time to keep up with your travels.


Update device software

Check for updates to your devices operating system.

View device software version

Check for updates to your devices firmware.