Samsung Galaxy J3 (2017) (J327A)

Device help

Find step-by-step help for your device.
View Popular Solutions

Browse device topics


Browse the Web

Browse the web, add bookmarks, use browser tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an App

Remove an icon from your home screen and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.


AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Backup & Restore with Computer

Backup and restore your device with a computer.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Backup & Restore with Memory Card

Backup photos, files, and contacts to increase device memory or transfer to another device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Samsung Smart Switch Mobile

Transfer your data and apps from your old device to your new one.


Battery Life

This tutorial shows the device power saving apps and features as well as how to access the Device Maintenance Battery screen to determine what apps and features are consuming battery power.

Charge the Battery

Tips on charging your battery.


Block Calls

Block or unblock calls from your device. Block anonymous calls.

Call Forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up ATnT Call Protect for an HD Voice-capable smartphone on your ATnT wireless account. ATnT Call Protect allows you to automatically block fraudulent calls, warns you about phone spam, and temporarily blocks unwanted calls.


Access contacts, create a contact, edit a contact, add a picture or ringtone to a contact, delete a contact, add or remove a contact to speed dial, and back up contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.


Airplane Mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn international roaming or your mobile data connection on or off.


How to connect to a Wi-Fi network.


Learn how to clean your device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device by making specific movements with your hand.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Keyboard & Typing

Keyboard functions, Auto-complete, Swype, Copy n Paste, One-handed operation, and Keyboard settings.

Learn & Customize the Home Screen

Make changes to wallpaper, themes, home screen panels, folders, screen grid, and enable or disable Easy Mode.

Phone Assembly

Install and remove the SIM and battery.

Power Device On or Off

Turn your device on and off.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.


AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging Settings

Access Messages settings, adjust notifications, enable or disable Advanced Messaging, change the font size, change text settings (SMS), change picture settings (MMS), view the message center number, and adjust emergency alerts.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Add your email accounts so you can read and send email on your device.


Voice Control

Use voice commands to control your device and access voice control settings.


Access the calendar, change the calendar view, and manage events.

Multi Window

The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen, take notes while watching a video, or search the web and check your email messages simultaneously.


View and pay your ATnT bills online, manage your account, reset passwords, or upgrade your ATnT services.


Access, Store Photos & Videos

Learn how to access and store Photos n Videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Transfer Photos & Videos

Transfer files to or from your device and a computer.


Find My Mobile

Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure Folder

Secure your personal content and keep it hidden on your device.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the ATnT network.



Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & Time

Set the date and time and use the alarm clock.


Change the brightness, display time out, orientation, and app shortcuts.

Easy Mode

Switch between Easy Mode (changes your Home screen to a simpler experience for smartphone users) and Standard mode. Easy mode provides an easier interface with a simpler layout and larger font size.


Learn how to access and adjust notification settings and turn notifications on or off.

Sounds & Alerts

Change volume settings, ringtones, notification alerts, and do not disturb mode.


Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device phone, serial, and IMEI number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Software update for the Samsung Galaxy J3 (2017) (J327A) for the Samsung Galaxy J3 (2017) (J327A)

Learn how to update the software of the Samsung Galaxy J3 (2017) (J327A).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.


App Troubleshooting

Use application manager to improve your app and device performance.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a soft, factory, and alternate master reset of the device.


Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.