Device help

Get step-by-step help and info for your device.

AT&T Navigator

Get directions and navigation using AT&T Navigator.

Browse the web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an app

Remove an icon from your home screen and delete apps from your device.

S Health

Use S Health to help manage your health by tracking statistics and your exercise program.

View or close running apps

How to view, switch between, and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup and restore with computer

Backup and restore your device with a computer.

Backup & restore with memory card

Backup and restore contacts, photos, & files using a memory card.

Backup & restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

AT&T HD Voice

Make and receive high-definition voice calls (Clear conversations and reduced background noise)

Block Calls

Block or unblock calls from your device.

Caller ID

Show or hide your caller ID when making calls.

Call forwarding

Manage call forwarding from your device.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

Make & receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Speed dial

Use speed dial and manage speed dial contacts.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Connect your device to the AT&T MicroCell.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

NFC

Use NFC to share content such as photos and contacts between compatible devices.

Signal & cellular data

View cellular network signal, turn international roaming, and your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

S Pen

Use Airview, Air command, write memos on the screen, and more.

Add apps to home screen

Add, move, or delete Apps, shortcuts, & widgets from your home screen

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn and customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Phone assembly

Install and remove the SIM and battery.

Power device on or off

Turn your device on and off.

Private mode

Prevent others from using or accessing specific content; such as images and documents; stored on your device.

Search

Perform a text and voice search on your device and how to adjust search settings.

AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Change text (SMS), picture (MMS), Advanced Messaging, wireless emergency (WEA), and AMBER alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up corporate email

Add an Exchange email account to sync email, contacts, calendar, and notes to your device.

Set up personal email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Screen projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.)

Smart Remote

Use your device as a remote for your TV

Voice control

Use voice commands to control your device and access voice control settings.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Calendar

Access the calendar and manage events.

Multi window

Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Play music

Play music, turn the music player off.

Take a picture or video

Take a screenshot, edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from a computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Mobile

Remotely manage your device securely using Find My Mobile.

Reset pattern lock

Reset a forgotten pattern lock.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date and time.

Display

Change the display time out, brightness and orientation.

Easy Mode

Switch between Easy mode (changes your Home screen to a more simple experience for first-time smartphone users) and Standard mode.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Note 4 (N910A)

Learn how to update the software of the Samsung Galaxy Note 4 (N910A).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Use the Troubleshoot and Resolve Tool to troubleshoot common device issues.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.