Device help

Find step-by-step help for your device.

Browse device topics

Articles

AT&T Navigator

Get directions and navigation using AT&T Navigator.

Browse the web

Learn to browse the web and manage tabs and bookmarks.

Browser options

Access browser settings to delete browser history, set the home page, and more.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Mobile Wallet

Learn how to use your device like a credit or debit card to make payments at retail and online locations.

Remove an app

Remove an icon from your home screen and delete apps from your device.

S Health

Use S Health to help manage your health by tracking statistics and your exercise program.

View or close running apps

How to view, switch between, and close running applications

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AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & restore with computer

Learn how to backup and restore contacts & data on the device with a computer.

Backup & restore with memory card

Backup and restore contacts, photos, & files using a memory card.

Backup & restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Articles

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

How to charge your battery.

Articles

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device.

Call forwarding

Learn how to manage call forwarding from your device.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Caller ID

Learn how to show or hide your caller ID when making calls.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, & reject a call.

Speed dial

Learn how to use speed dial and manage speed dial contacts.

Articles

Airplane mode

Learn how to turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Learn how to connect your mobile device to AT&T MicroCell.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.

NFC

Use NFC to share content such as photos and contacts between compatible devices.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect your device to a Wi-Fi network.

Articles

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

Provides an overview of the device layout.

Device set up

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Keyboard & typing

How to use the keyboard, use speech-to-text, access keyboard settings, and more.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Phone assembly

How to install the battery, SIM, and memory card (for applicable devices).

Power device on or off

Turn your device on and off.

Search

Perform a text and voice search on your device and how to adjust search settings.

Specifications

Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Articles

Block messages

Learn how to block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Change text (SMS), picture (MMS), emergency, and amber alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

How to send, receive, and delete picture (MMS) and text (SMS) messages.

Set up corporate email

Add your Exchange email account to sync email, contacts, calendar, and notes to your device.

Set up personal email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Learn how to access the calendar and manage events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Multi window

Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Play music

Play music, turn the music player off.

Take a picture or video

Take a screenshot, edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset pattern lock

Reset a forgotten pattern lock.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Articles

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date & time.

Display

Change the display time out, brightness and orientation.

Easy Mode

Switch between Easy mode (changes your Home screen to a more simple experience for first-time smartphone users) and Standard mode.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Articles

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) & serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy S4 Active (I537)

Learn how to update the software of the Samsung Galaxy S4 Active (I537)

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, & see the apps using the most data.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Use application manager to improve your app and device performance.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

Learn how to perform a soft and factory reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Articles

Access Voicemail

Check your voicemail messages.

Change or reset voicemail password

How to troubleshoot the voicemail feature.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set up Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.

Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Download ActiveArmor app from the App store
Download ActiveArmor app from the Google Play store
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues
Download Device Help app from the App store
Download Device Help app from the Google Play store