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Find out why your bill changed

Unexpected change in the amount you owe? Does your bill seem wrong or incorrect to you? Here are common reasons why your bill may change.


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Wireless bills

Does your wireless bill look wrong or incorrect this month? Here are some reasons why your bill may change:

Changes to your plan or add-ons

Did you recently change your plan or add-ons? On your bill, under Activity since last bill, find the name of your wireless plan. Then look under your plan charges or device number to see if there’s a partial-month or prorated charge or credit.

Get the scoop about prorated charges for plan changes.

Overages
Look under Activity since last bill, then Talk, Text, or Data to see if you have any overage charges.  

Want to keep your costs under control?

Mobile purchases

If someone on your plan bought ringtones, wallpapers, games, music, or other downloadable content, you’ll find these charges under Activity since last bill.

Find out how to manage mobile purchases and subscriptions.

Credits or adjustments
It takes at least 2 bill periods for credits and other adjustments to show on your bill after we process them.

Learn more about viewing adjustments on your bill.

Changes in fees or taxes
Updated your service address? Changed your plan or add-ons? If so, the changes may affect the fees and taxes due on your bill.

Get info about taxes and service charges.

Calling 411 or directory assistance
You may get extra charges for using services like directory assistance. Look for these charges in the Activity since last bill section.
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Non-wireless bills

Does your TV, internet, home phone, or combined bill look wrong or incorrect this month? Here are some reasons why your bill may change:
  • You made an account change like upgrading your plan or adding a premium channel.
  • You changed your service address, which can affect the total fees and taxes due on your bill.
  • We issued a credit or adjustment. Just a heads-up: It can take 1 to 2 bill periods after the date you request a credit for it to show up on your bill.
  • You ordered On Demand or Pay-Per-View programs.
  • One of your promotions recently expired.
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If you still have questions

When you make changes to your plan or add-ons, we may also send you a personalized video bill. Learn more about:
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