Digital phone help options

COVID-19 update: Our first priority is keeping you connected and our customers and employees safe. As our response to COVID-19 evolves, you may have to wait longer to speak or chat with an agent. Online help options

Other services
  • Wireless
  • TV
  • Internet
  • Home phone
  • Home security

Here’s how to get in touch with us

Reach out on social media

Prefer to chat?

We’ll start by asking you a few questions.

Every day, 7 a.m. - 1 a.m. ET

Customer service

Bill & account
Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8:30 a.m. - midnight ET
Technical support
Available 24/7

Other contact options

New service
Monday - Friday, 8 a.m. - 10 p.m. ET Saturday, 8 a.m. - 5 p.m. ET
Disability resources
Monday - Friday, 10 a.m. - 10 p.m. ET Saturday, 11 a.m. - 7:45 p.m. ET