ADDING A NEW DEVICE
Customize your phone
Shop and purchase
- 1. Pick your device
- 2. Customize your phone
- 3. Choose your plan
- 4. Get add-ons
- 5. Review your cart
Checkout
Checkout
BlackBerry PRIV
This PRIV by BlackBerry is no longer available.
Overall rating
4.4
Design
4.7
Features
4.6
Performance
4.3
of 281 PRIV by BlackBerry reviewers recommend this product
HIGH RATING
Rated 5 out of 5 stars with 5 reviews
5.05
8/31/2016
Beautiful, functional
Blackberry finally hit a home run! I've been a loyal Blackberry user for about 15 years. I always felt "left out" of all the great new features and apps - not any more! The thing I like best about the Priv is how beautiful it is. Everyone is envious of me when they see it. It's a dream to hold, not too heavy, not too light, and it feels so smooth. The battery life is phenomena. The keys on the slideout keyboard are smaller than traditional Blackberrys, but still instinctive. And Android, oh my..See more
Helpful?
LOW RATING
Rated 1 out of 5 stars with 5 reviews
1.05
10/18/2016
Great.. Until
I have had this phone for about 1 year now and have really enjoyed it until Blackberry pushed an update last month which causes the phone to lose service ("No Service") error. Blackberry is no longer building phones and has not indicated when they will fix this one.. DO NOT BUY, you will be stuck with rebooting this phone Many, many times a day!
Helpful?
Reviews
Rating snapshot
Select a row below to filter reviews
5 starsstars
217
217 reviews with 5 stars.
4 starsstars
33
33 reviews with 4 stars.
3 starsstars
16
16 reviews with 3 stars.
2 starsstars
14
14 reviews with 2 stars.
1 starstars
16
16 reviews with 1 star.
Overall Rating
4.4
233 out of 281 (83%) reviewers recommend this product
Review this Product
Select to rate the item with 1 star. This action will open submission form.
Select to rate the item with 2 stars. This action will open submission form.
Select to rate the item with 3 stars. This action will open submission form.
Select to rate the item with 4 stars. This action will open submission form.
Select to rate the item with 5 stars. This action will open submission form.
Adding a review will require a valid email for verification
Summary of Reviews
AI-generated from customer ratings & reviews, and may include incentivized reviews.
- The product is praised for its impressive performance, high-quality hardware, useful physical keyboard, secure features, and access to Android apps.
- While a few minor issues were noted, the majority of reviewers are extremely satisfied and consider it the best device of its kind.
Show more
Helpful?
Thank you for your feedback
Your insights help us improve!
You can type a maximum of 250 characters.
0/250 maximum
Average customer ratings
Design
Design, 4.7 out of 54.7
Features
Features, 4.6 out of 54.6
Performance
Performance, 4.3 out of 54.3
Most helpful favorable review
5 out of 5 stars.
Excellent phone!
10 years ago
I bought this phone today, and I am really enjoying it. The phone runs quickly, the battery life is great, and the keyboard is fantastic.
About the keyboard: You never really appreciate how nice having one of these is. For example, when I'm entering data in on a mobile website, I can see much more of it. On my previous phones, I always ran into the issue of relevant information being outside of the screen because the keyboard took up so much space. Furthermore, it is a much nicer experience to write out emails, since I can see the message and don't have to worry about auto correct.
145 people found this helpful
Show Reviews:
Most helpful critical review
3 out of 5 stars.
Trying so hard to like the Priv
10 years ago
I purchased the Priv first thing Friday on release and wanted so badly to love this phone. I do enjoy most things about it. The display is incredible and you cannot beat the Blackberry Hub for all your messages in one central location. The quality of the phone is awesome , as to its feel and visually it is awesome.
I find that I simply do not like the keyboard and believe me I have tried. It is just to small for me. My phone becomes uncomfortably hot and quickly at times. To me, the battery life is not up to par. I am at 62%, in less than 4 hours of light use and it does not have quick charge abilities. Lastly, the notification ringtone volume is the same as the call volume and that is overly annoying. I receive a ton of emails and texts through out the day and I like to have the ability to to mute the notifications and still have the volume up if I receive a call.. missed several calls yesterday before I realized what happened.
82 people found this helpful
Show Reviews:
Filter Reviews
- communication
Filters
Sort by
Most recent
1 to 4 of 296 reviews .
1 – 4 of 296 reviews
1 out of 5 stars.
Nothing but problems
9 years ago
I've had this phone for about 6 months now and the problems are endless. I have to constantly restart in order for the mic to work, lots of missed texts and now losing service randomly. Have been sent a replacement once and the same issues soon became a problem on the new unit. I've never had a phone with so many persistent issues.
No, I do not recommend this product.
Helpful?
Design
Design, 3.0 out of 53.0
Features
Features, 1.0 out of 51.0
Performance
Performance, 1.0 out of 51.0
1 out of 5 stars.
Blackberry User for 12 Years The PRIV Fails
9 years ago
I bought 4 PRIVs for my business. An update was pushed to the phone and now none of the phones will stay on network and requires reboot to reconnect. Volume buttons push to easily causing the phone to mute ringer without user notification causing missed calls. Many more issues these are the top two. After 12 years of successful use of BB use this one has turned me away from BB I will probably not buy another one.
No, I do not recommend this product.
Helpful?
Design
Design, 1.0 out of 51.0
Features
Features, 2.0 out of 52.0
Performance
Performance, 1.0 out of 51.0
1 out of 5 stars.
Don't Do It
9 years ago
If you are like me and have some misplaced nostalgia about owning a Blackberry again, do yourself a favor and buy something else. Anything else.
I wrestled with this phone for two hours, the Blackberry transfer app refused to work, so I had to resort to the ATT app. This only partially worked, and during this time the phone NEVER connected to the network.
Attempts to access the device manager were unsuccessful, with even my correct Google password being rejected.
Oh, and after all this the screen started blinking on and off. This is not only the worst Blackberry I have ever owned, but the worst Android device, a $50 Chinese phone is superior.
Sent back. Bye bye Blackberry, this time for good.
No, I do not recommend this product.
Helpful?
Design
Design, 1.0 out of 51.0
Features
Features, 1.0 out of 51.0
Performance
Performance, 1.0 out of 51.0
3 out of 5 stars.
Worst battery ever
9 years ago
This could be the best phone I ever had if it did not run out of battery by 2:00 PM every day. My previous BlackBerry Classic would last all day long and I am not doing anything different. I am a physical keyboard guy and that is the only reason I have always had a BlackBerry. The very weak battery on the Priv might change my mind and make me switch to a different phone next time.
No, I do not recommend this product.
Helpful?
Design
Design, 5.0 out of 55.0
Features
Features, 5.0 out of 55.0
Performance
Performance, 2.0 out of 52.0
1 – 4 of 296 reviews
Questions
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 59 questions
Sort by
Featured questions first
Q: For users: I am a long time Blackberry lover. I switched from an iphone and went to a Blackberry Passport. My employer is making me switch phones b/c of some security app . Will I like the Priv? I don't play games, stream music on my phone. Just work.
9 years ago0 Answers
Q: is it prepaid or contract ?
9 years ago1 Answer
- A: Hi Jamel! That question is a great one and I’m glad to help out here! As it turns out, the only thing AT&T does a contract for is the phone itself these days. Those are done through AT&T Next Installment payments on postpaid accounts. If you would like to use the Blackberry PRIV as a prepaid device, you absolutely can do that! You’ll need to purchase the phone outright, then make sure to install a GoPhone SIM card into the device. You can explore both of those options, as well as get a demonstration of the phone by going to your local AT&T store! Take a look through our Store Locator to find the one closest to you. https://www.att.com/maps/store-locator.html Thanks much for your question and I hope this helped out! Brandon, AT&T Community Specialist9 years agoHelpful?
Q: Does the PRIV support Facebook? my Z10 doesn't any longer, I think there was some problem between BB & FB support.
9 years ago2 Answers
- A: Hello BigJay 52, Great question, I’ll be happy to help with this! Yes, I was able to test this and the Facebook app will absolutely work and is supported on the Blackberry Priv. I hope this helps and have a great day!9 years agoHelpful?
Q: does this blackberry accept android apps? My BB Q10 does not run on android apps.
9 years ago0 Answers
Q: Can you answer and hang up by using the slide on the phone?
9 years ago1 Answer
- A: Hello DanGiovacchini! Thanks for your interest in the Blackberry PRIV – that’s a great question! Here’s a step-by-step tutorial from directly from Blackberry on exactly how to do this: https://help.blackberry.com/en/priv/5.1/help/thc1426276067427.html I hope this information helps! Jen, AT&T Community Specialist9 years agoHelpful?
Q: Do you have to get a data plan to use the Priv, or can you get just voice and/or text-only?
9 years ago1 Answer
- A: Hello Nakers67, That’s a great device! Since the Blackberry Priv counts as a smartphone it will require a compatible data plan.Smartphones require a data plan to enjoy all the benefits they have to offer. If you are currently not have a data plan and would like to find which one is the best fit for you, you can use our Data Calculator tool to find the perfect plan that fits your needs. You’ll be surfing the web and downloading apps in no time! Osvaldo, AT&T Community Specialist9 years agoHelpful?
Q: hey there, i'm from lebanon (middle east) and i have at&t blackberry priv I got it from usa, I want to know if I can update my software to marshmallow when the software be released or its just for usa users.
9 years ago1 Answer
- A: Hi Youss MG That’s an excellent question, I’m glad you asked! In order to receive any updates from AT&T, it will require to have an active AT&T sim card and be in the AT&T coverage footprint. Without those 2 requirements being met, you will not get the update from AT&T, I apologize. Blackberry might have an option to download the update file when Marshmallow for the Blackberry Priv is released, to side load it. Please visit http://us.blackberry.com/support/contact.html for Blackberry’s contact information. Thanks Tim, AT&T Community Specialist9 years agoHelpful?
Q: When will the Priv get the Android OS Marshmallow update from? I understand that all Canadian carriers have rolled it out for several weeks now & fixes many issues. When is the update from AT&T going to be released - ETA? We've got 3 cells to update
10 years ago1 Answer
- A: Hi Davew47, We are currently working very hard to bring Marshmallow to your device. We know how important it is to you that your device be updated with the latest and greatest features and security patches, and we thank you for your patience while we work to bring you this update. Since the announcement of monthly Security updates by Google to the Android platform, this is an area that is constantly moving forward and can change on an almost daily basis. We want to make sure your device is secure in this digital age where more and more actions with your personal information are being handled by your device. Due to this, we are unable to provide a date for when the update can be released or forecast availability for other devices. When the update is ready you will receive a notification on your phone with step-by-step instructions with how to install the update. Again we thank you for your patience and invite you to join our Marshmallow Updates & Discussion thread where you can get ready for the update. Thanks, Kevin, AT&T Community Specialist9 years agoHelpful?
Q: Does Priv Running Android still have the word substitution that was found under language and input / prediction & input on BB10?
10 years ago1 Answer
- A: Hi MH42, That’s a great question, thanks for asking! I know how important it is to ensure a device meets your needs prior to purchase. The Blackberry Priv features, prediction and correction settings, key press feedback settings, emojis and voice dictation. Check out https://www.att.com/support_static_files/manuals/PRIV_by_BlackBerry_STV1001.pdf to learn more about the BlackBerry Priv. Hope this helps! Kevin, AT&T Community Specialist9 years agoHelpful?
Q: I bought blackberry priv online which is At&T unlocked forst iwanna know wht does this mean and the most important iwanna make sure does the blackberry priv english version support and read arabic messages and emails
10 years ago1 Answer
- A: Hello Tamo Thank you for your question! An unlocked phone means you can use the phone with other provider’s service. The Priv comes with multiple languages installed including Arabic and also includes a virtual Arabic keyboard option. You can also use the Priv’s Talkback feature to read your texts and emails. Steps on activating this setting can be found on our Device How-To center at https://www.att.com/devicehowto/index.html#!/ There you’ll select the make and model of the phone, view all solutions then click settings and accessibility. Hope this helps! Rachel A AT&T Social Media Manager.10 years agoHelpful?
1 - 10 of 59 questions