Device help
Get step-by-step help and info for your device.
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Browse the web, add bookmarks, use browser tabs, and access browser settings.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Perform a soft, factory, and alternate master reset of the device.
Backup & Restore with a Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup photos, files, and contacts to increase memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Transfer your data and apps from your old device to your new one.
This tutorial shows the device power saving apps and features as well as how to access the Device Maintenance Battery screen to determine what apps and features are consuming battery power.
Tips on charging your battery.
Block or unblock calls from your device and block anonymous calls.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Access contacts, create a contact, edit a contact, add a picture or ringtone to a contact, delete a contact, add or remove a contact to speed dial, and back up contacts.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
How to use Samsung SmartThings.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Set up your device for the first time or after a factory reset, and use Setup & Transfer.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Keyboard functions, Auto-complete, Swype, Copy & Paste, One-handed operation, and Keyboard settings.
Learn & Customize the Home Screen
Make changes to wallpaper, themes, home screen panels, folders and screen grid.
Turn your device on and off.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.
Add or remove numbers to block messages list. Block unknown numbers from calling or messaging your device.
Access email settings, add an email account, edit email account settings, edit sync settings, edit signature, change server settings, and remove an email account.
Access Messages settings, adjust notifications, enable or disable Advanced Messaging, change the font size, change text settings (SMS), change picture settings (MMS), view the message center number, and adjust emergency alerts.
View email inbox, refresh the inbox, view an email, respond to an email, view or save an attachment, send an email, attach a file, delete a message, and how to change inboxes if multiple accounts are set up.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Access all Activity Zone applications including Compass, Stopwatch, S Health, Flashlight, and more. Customize the Active key.
Always On Display allows you to view the clock, battery and missed phone call/message notifications when the screen is turned off. The Always On Display screen uses less power and also utilizes the proximity sensor to turn off completely when in a purse or pocket. The user can change what appears on the Always On Display screen.
Use voice commands to control your device and access voice control settings.
Access the calendar, change the calendar view, and manage events.
The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Learn how to access and store Photos & Videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Manage camera and video settings including flash, timer, voice control, and more.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer files to or from your device and a computer.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Reset a forgotten pattern lock.
Secure your personal content and keep it hidden on your device.
Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.
Turn on features such as Voice Assistant, Flash Notifications, and Accessibility Shortcut.
Set the date and time and use the alarm clock.
Change the brightness, display time out, and orientation.
Switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.
Learn how to access and adjust notification settings, turn notifications on or off, and snooze a notification.
Change volume settings, ringtones, notification alerts, and do not disturb mode.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the phone, serial, and IMEI number.
Software update for the Samsung Galaxy S7 active (G891A)
Learn how to update the software of the Samsung Galaxy S7 active (G891A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Tips to troubleshoot an improperly working app.
Perform a soft, factory, and alternate master reset of the device.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Learn how to set up Visual Voicemail.