Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Display

Change the display brightness and screen timeout.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Always-On Wi-Fi

Turn Always-On Wi-Fi on and off.

Connect Devices to Wi-Fi

Connect a smartphone or tablet to the Router's Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

View connected devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

USB Tethering

USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name and Password

View and edit the Wi-Fi network name and password for the router's wireless network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI & Phone Number

Locate the IMEI & Phone number.

Management Website

View network information, messages, and device information in the management website.

On Screen Navigation

Navigate the screen on the device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Display

Change the display brightness and screen timeout.

Find IMEI & Phone Number

Locate the IMEI & Phone number.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Data Saver

You can save data by limiting the number of Connected Devices.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Forgot AT&T Wi-Fi Manager Log On

This article describes what to do in the event you forget your AT&T Wi-Fi manager log on.

Parental Control

Learn to restrict and block websites to keep you and your family safe.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi Security

This article describes how to enable wireless security.

Block or Unblock Devices

Block and unblock devices from connecting to the AT&T Turbo Hotspot 2's Wi-Fi network.

Change APN

Access and change the APN on the device.

Display

Change the display brightness and screen timeout.

View Messages & Notifications

Learn how to view and delete messages and notifications on the management website.

Find IMEI & Phone Number

Locate the IMEI & Phone number.

Reset Device

This article describes how to reset the device to its factory settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software Version

Determine your current device software version and check for updates.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Can't Access Certain Websites

What to do if you can't access certain websites when using your device.

Limited or No Connectivity

This article describes what to do if there is limited or no connectivity.

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found.

Reset Device

This article describes how to reset the device to its factory settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.